Jitendra Parmar
Mirrabooka,WA
Summary
A highly passionate, process-driven, and safety-focused professional who is seeking to embark on a new mechanical engineer role with a reputable company. Proven track record identifying process improvement initiatives while developing process solutions and initiating the change within a manufacturing environment. Possesses sound knowledge of engineering practices with a vision of streamlining processes, removing duplications, mitigating risks, and reducing costs. Works well independently and as part of a cross-functional team while working under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE ASSISTANT MANAGER
Woolworths Group
11.2018 - Current
- Manage all aspects of the operations from sales to rostering, training, inventory management, complaint resolution, safety, quality assurance, and reporting
- Provide leadership to a team of 24 team members, ensuring operational, and customer service deliverables are met
- Lead the development of the customer support strategy to increase customer loyalty and retention
- Helped alarge volume of customers every day with apositive attitude and focus on customer satisfaction.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty
MECHANICAL ENGINEER
Tough Glass
02.2022 - 10.2022
- Demonstrate the ability to work independently and as part of a team to lead an efficient, compliant, and safe glass manufacturing operation
- Build strong relationships with colleagues, management team and customers while maintaining clear communication channels between parties
- Oversee the daily schedule of orders and accordingly plan the manufacturing of custom glass orders
- Carry out root cause analysis (RCA) of equipment failure, report on defects, and complete corrective actions to mitigate recurrence
- Develop standard operating procedures (SOPs) for new CNC machines while reviewing existing processes to identify areas for improvement
- Support the management team with the commissioning of new projects from a technical aspect, including developing processes and facilitating training
- Manage all aspects relating to service level agreements (SLAs), planning of call-out services and the resolution of machine complaints
JUNIOR MECHANICAL ENGINEER
Link Powder Coating
04.2021 - 08.2021
- Led the development and execution of work programs, hourly production rate, and controlled samples
- Maintained equipment reliability, availability and performance through regular monitoring, modification, and maintenance activities
WAREHOUSE STOREPERSON
Leader Computers
03.2020 - 04.2021
- Managed the entire inventory management lifecycle from receivals to dispatch, stocktake, and investigating discrepancies
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
TYRE REPAIR TECHNICIAN
Bob Jane T-Marts
11.2018 - 01.2019
- Delivered exceptional customer service experience and addressed their tyre needs from repairing punctures, completing alignments, and replacing tyres
- Completed checks on basic automotive mechanical components from brake systems to fluid levels and battery function
ASSISTANT MECHANICAL ENGINEER
Gayatri Industries / Engineering
08.2015 - 01.2018
- Contributed to the development and delivery of mechanical engineering, design, and fabrication projects
- Took the opportunity to develop leadership capabilities by taking over a team of 5, providing guidance, objectives, and ongoing technical support
- In collaboration with the engineering team, investigate and resolve issues with the mechanical components
- Demonstrated a sound knowledge of mechanical equipment and systems, including basic rules and regulations of engineering
- Maintained a safe environment by completing site and machinery inspections while articulating concerns to the management team
Education
Master of International Business - International Business
International College of Management
Sydney, NSW01.2020
Bachelor of Mechanical Engineering - Mechanical Engineering
Gujarat Technological University
Ahmedabad, Gujarat03.2016
Diploma - Mechanical Engineering
Gujarat Technological University
Ahmedabad, Gujarat05.2012
Skills
- Analytical Critical Thinking
- Attention to Detail
- Communication
- Team Player
- Decision Making
- Organisational
- Problem Solving
- Relationship Building
- Time Management
- Training Programs
- Electronic Invoicing
- Write Reports
- Cash Handling
- Quality Control
- Mechanical engineering
- Risk management
Expertise
Manufacturing Operations
Mechanical Engineering
Assembly & Maintenance
Project Management Support
Quality Assurance
Technical Drawings
Team Leadership
Coaching & Training
Process Development
Certification
- Professional Engineer Skill Certificate From Engineers Australia (Credential EA ID: 8506380 )
- WES International Academic Qualification- Canada
- Construction Induction White Card
- First Aid and CPR
- Basic Worksite Traffic Management
- Traffic Controller
- Enter and work in confined space
- Work safely at Heights
- Communication Skills
- Problem Solving & Decision-Making
- Forklift Ticket
Technical Skills
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Timeline
MECHANICAL ENGINEER
Tough Glass
02.2022 - 10.2022
JUNIOR MECHANICAL ENGINEER
Link Powder Coating
04.2021 - 08.2021
WAREHOUSE STOREPERSON
Leader Computers
03.2020 - 04.2021
CUSTOMER SERVICE ASSISTANT MANAGER
Woolworths Group
11.2018 - Current
TYRE REPAIR TECHNICIAN
Bob Jane T-Marts
11.2018 - 01.2019
ASSISTANT MECHANICAL ENGINEER
Gayatri Industries / Engineering
08.2015 - 01.2018
Master of International Business - International Business
International College of Management
Bachelor of Mechanical Engineering - Mechanical Engineering
Gujarat Technological University
Diploma - Mechanical Engineering
Gujarat Technological University
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