Performance-driven, wireless telecommunications professional with more than 18 years of continuous advancement and expertise in radio network planning, implementation, and optimization. Track of handling critical customer accounts such as Airtel(India), BSNL(India), Vodafone (India), Reliance(India), Maxis/Aircel(India), M1 (Singapore), Smart (Philippines), Celcom (Malaysia), MCI ( Iran), Airtel(Africa) proficiently. Extremely organized with demonstrated leadership skills and ability to contribute to business growth with good pressure handling capabilities and sound technical credentials.
· Presently working as a Central team SME 5G/LTE/3G/2G for Airtel Africa, MS Project.
· Work closely with the management and team to achieve KPI target and push towards rewards.
· Responsible for GDC NPO and local NPO teams’ performance review and lead the weekly & monthly governess meetings.
· Meeting pre/post KPIs post New site rollout activities.
· Responsible for all the planning and optimization activities for LTE/3G /2G.
· Responsible for handling CXO level customer complaints.