Jithendra HP
Digital Test Lead/Functional Consultant/Salesforce Analyst
Summary
Technical professional with strong track record in leading testing initiatives and ensuring product excellence. Known for collaborative approach and adaptability to evolving project requirements. Expertise in automated testing, defect management, and fostering team synergy to drive project success. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
- Hands-on experience with Salesforce commerce cloud,Mulesoft and Salesforce Service Cloud.
- Proficient in REST and GraphQL APIs, with Strong knowledge of Java,Javascript and SQL.
- Sound knowledge on automation tools such as Selenium, Playwright and Cypress
- Adept with CI/CD tools including Jenkins and souce control management using GIT.
- Proficiency in API Tools such as Swagger, Postman.
- Experienced with Defect management tools like HP ALM and Jira.
- Hands-on experience with AWS cloudwatch monitoring, ELK monitoring and Dynatrace tools for Production Traffic monitoring.
- Proven track record in vendor management and cross functional team collaboration.
- Strong Practitioner of Agile development methodologies
- Excellent Communication and analytical skills with ability to translate technical concepts to various stakeholders
Overview
8
8
years of professional experience
Work History
Technical Test Lead/Functional Consultant/Salesforce Analyst
Optus Macquarie Park
03.2023 - Current
- Proficient in Salesforce commerce cloud, salesforce service cloud and Mulesoft(API Connector)components of salesforce integrated with Optus CRM for the Digital Order Journey.
- Expertise in Salesforce Module Commerce cloud and service cloud Which is used for self serving Optus Digital Shop.
- Performed comprehensive regression testing on software updates, ensuring seamless integration with existing systems and minimal disruption to end users.
- Championed the adoption of agile methodologies within the team, leading to shorter release cycles and enhanced collaboration among stakeholders.
- Introduced risk-based testing techniques that prioritized high-impact areas of application functionality, ensuring optimal allocation of resources towards critical components.
- Optimized test automation frameworks, resulting in reduced manual testing efforts and increased test coverage.
- Managed defect tracking systems, maintaining clear communication channels between testers and developers for prompt resolution of issues.
- Facilitated post-release reviews to assess overall.
- project success and identify areas for improvement moving forward.
- Lead the Production Support team to Monitor the Digital orders from Salesforce for the iPhone launch and Samsung launch.
Senior Software Engineer
Tech Mahindra
11.2021 - 03.2023
- Spearheaded process improvement efforts, analyzing current operations to identify inefficiencies and recommend actionable solutions.
- Coordinated deployments of new software, feature updates and fixes.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Business Test Analyst
Colt Technology Services Through Prodapt
10.2020 - 10.2021
- Worked on SD WAN Orders of the Colt UK within their IT ecosystems.
- Managed the Operation readiness testing by co ordination with Business and IT .
- Ensured regulatory compliance through rigorous testing of security protocols and adherence to established guidelines.
- Championed quality assurance best practices within the organization, earning recognition as a trusted advisor on software testing matters.
- Maintained open channels of communication with stakeholders throughout the project lifecycle for timely issue resolution and status updates.
- Identified areas for improvement through thorough testing, resulting in increased software quality and user satisfaction.
Mobile Application Tester/Test Specialist
Optus Macquarie Park
09.2017 - 11.2020
- Successfully Delivered Multiservices, FMC, Fixed track and Trace projects for My Optus App.
- Improved the App rating by identifying the network error and assisting in fixing the errors
- Worked on the Push notification projects which increased the people accessing the app through campaigns
- Identified software defects through rigorous test case execution, contributing to improved overall application quality.
- Reduced rework efforts by thoroughly documenting testing results and providing clear feedback to developers.
- Collaborated with cross-functional teams to streamline communication and ensure timely delivery of high-quality products.
- Increased efficiency by automating repetitive testing tasks using industry-standard tools and frameworks.
Education
Bachelor's of Engineering - Information Science Engineering
Vishveshwaraya Technological University
Karnataka 04.2001 -
Skills
Test case design
Functional testing
Test reporting
Bug tracking tools
Automation
Mobile application testing
Agile methodology
Scrum methodology
Problem-solving aptitude
Web and mobile application QA
Excellent communication
Software development tools: JIRA, confluence
Awards
· Received the “ Pat on the Back ” Award for being an efficient professional with involvements in several activities in the team.
· Appreciations from Onshore counterparts such as Test Leads, Test delivery managers, IT Project Managers, Scrum Masters for excellent performance during Test Execution.
· Receiving the “Client Appreciation certificates” for delivering various projects
https://www.linkedin.com/in/jithendrahp/
Timeline
Technical Test Lead/Functional Consultant/Salesforce Analyst
Optus Macquarie Park
03.2023 - Current
Senior Software Engineer
Tech Mahindra
11.2021 - 03.2023
Business Test Analyst
Colt Technology Services Through Prodapt
10.2020 - 10.2021
Mobile Application Tester/Test Specialist
Optus Macquarie Park
09.2017 - 11.2020
Bachelor's of Engineering - Information Science Engineering
Vishveshwaraya Technological University
04.2001 -
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