JITHIN JOSEPH PALATTY
Dubbo,Nsw
Summary
Looking for a challenging career, which demands the best of my professional ability and helps me broaden and enhance my current skills and knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Support Technician
Kayyala Limited
Manchester, UK
05.2022 - 03.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Implemented monitoring tools to identify potential threats, ensuring continuous system stability.
- Maintained detailed documentation of network configurations and updates for easy reference during troubleshooting efforts.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Monitored network hardware operations to evaluate proper configuration.
System Admin
Almeer Technical Services Co. W.L.L (KUWAIT)
11.2017 - 02.2022
- Strong knowledge of Lan,Wan,Intranet and Extranet Excellent IT and problem-solving skills
- Helping to all team members while resolving the call Coordinating with vendor for part replacement of network devices
- Participate in on-call rotation to provide 24 X 7 production support
- Biometric system installation and maintenance Troubleshoot technical issues
- Create and implement training for staff in KOC (Kuwait Oil Company) sites
- Serve as a role model for staff in demonstrating positive attitudes, appropriate attire and grooming, and an effective work ethic
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Systems Engineer
Perumayan Trade Links Pvt Ltd (PC Land)
11.2014 - 05.2017
- The job involved setting up LAN environment for the schools and colleges
- Assembling and hardware upgradation of Personal computers and Servers
- Troubleshooting hardware and software issues on servers and PCs
- Setting and configuring printers and scanners for small offices
- Managed installation, configuration and administration of Cisco equipment in the IT architecture of organization
- Configured IT LAN/WAN elements and held the responsibility of maintaining and monitoring performance of network
- Troubleshoot issues related to Terminal servers, Print servers, Active directories etc.
Education
MCA -
SCMS School of Technology and Management
01.2014
Skills
- Hardware Installation
- Remote Desktop Support
- Operating System Support
- Help Desk Support
- End-User Training
- Technical Support
- Hardware upgrades
- LAN/WAN
- Hardware and Software Configuration
- System Configuration
- Application support
- Network configuration
Certification
CCNA (Routing and Switching), CSCO13343447, 07/2018
References
Abu Ahmed, IT Manager, Almeer Technical Services Co. W.L.L (KUWAIT), abu@almeer.com.kw, 23986574 / Ext 199, 00965 51690180
Timeline
IT Support Technician
Kayyala Limited
05.2022 - 03.2024
System Admin
Almeer Technical Services Co. W.L.L (KUWAIT)
11.2017 - 02.2022
Systems Engineer
Perumayan Trade Links Pvt Ltd (PC Land)
11.2014 - 05.2017
MCA -
SCMS School of Technology and Management