Jithu Sebastian
Narre Warren
Summary
At Woolworths, I spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency, leveraging my problem-solving and relationship-building skills. My leadership resulted in streamlined processes and a positive work culture, driving business growth and team productivity without exceeding a single numerical percentage in achievements. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Woolworths
10.2020 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Store Renewal Manager
Woolworths
10.2019 - 10.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
Customer Service Manager
Woolworths
10.2015 - 10.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
Assistant Customer Service Manager
Woolworths
10.2012 - 10.2013
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Took ownership of customer issues and followed problems through to resolution.
Service Supervisor
Woolworths
10.2010 - 10.2012
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
Education
Diploma In Community Welfare - Social Work
Cambridge Institute of Community Services
Melbourne, VICBachelor Of Commerce - Accounting And Business Management
Calicut University
IndiaSkills
- Problem-Solving
- Customer Service
- Time Management
- Goals and performance
- Relationship building and management
- Business development and planning
Timeline
Assistant Store Manager
Woolworths
10.2020 - Current
Store Renewal Manager
Woolworths
10.2019 - 10.2020
Customer Service Manager
Woolworths
10.2015 - 10.2019
Assistant Customer Service Manager
Woolworths
10.2012 - 10.2013
Service Supervisor
Woolworths
10.2010 - 10.2012
Diploma In Community Welfare - Social Work
Cambridge Institute of Community Services
Bachelor Of Commerce - Accounting And Business Management
Calicut University
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