Jitin Dhamija
MSL Manager
Sydney,NSW
Summary
An accomplished healthcare professional with over 10 years of experience in medical functions in pharmaceutical industry. Proven track record of delivering superior customer experience in Medical Science Liaison and Medical Science Manager role. Highly experienced in researching, understanding, interpreting clinical trial data for scientific education. Proven team player with in cross-functional team to gain support for medical strategy, and quality inputs from regulatory and global teams. Experienced in oncology environment. Passionate about patient outcomes and achieving results in a team environment. Well-developed written and verbal communication skills and build effective relationships at all levels. Managing small teams of Medical Science Liaisons Managers.
Overview
17
17
years of professional experience
Work History
Sales & Customer Service Manager
The Good Guys
03.2025 - Current
- Work closely and build relationships with internal and external stakeholders.
- Build the knowledge and capability of your team using a proven, in-house sales model.
- Contribute to the business's financial performance through labor management, profitable sales, inventory management, and controllable expenses.
- Responsible for maintaining compliance and legislative requirements within the store, with a strong emphasis on consumer law.
- Take pride in and uphold the brand by ensuring all customers have a great experience, and visual merchandising is of high quality.
- Managing two direct reports and ten indirect reports.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Assistant General Manager
Antara Assisted Care Services Limited
11.2022 - 12.2024
- Worked with medical professionals and private geriatric physicians to increase occupancy and improve care (for aged care homes and dementia-specific units).
- Fostered hospital channel engagement to drive consistent revenue growth (B2B and B2C).
- Led successful medico-marketing initiatives to enhance brand presence and audience engagement.
- Supported the successful expansion of aged care homes and dementia care homes in specific indications by compiling and interpreting real-world evidence, or investigator-initiated study proposals.
- Coordinated multidisciplinary advisory boards that produced actionable recommendations directly influenced product life-cycle management.
MSL Manager
Astellas Pharma
04.2017 - 02.2022
- Led and coached a team of seven MSLs, monitoring performance, providing feedback, and supporting professional development.
- Collaborated with cross-functional teams—such as Clinical Research, Regulatory Affairs, Sales, and Marketing—to ensure that scientific strategies support overall business objectives.
- Aligned MSL activities with brand and medical strategies, and tracked metrics and key performance indicators (KPIs) to ensure goals are achieved.
- Ensured the MSL team's scientific knowledge is current and relevant, supporting the generation and communication of medical insights and data.
- Managed team resources and budgets, and ensured compliance with both internal policies and industry regulations.
- Support talent engagement and retention through career development planning, and clear direction for the team.
- Communicate field insights and best practices to medical affairs leadership, and contribute to setting medical engagement plans and tools.
- Coordinated multidisciplinary advisory boards that produced actionable recommendations, directly influencing product life-cycle management.
- Led scientific training for the internal sales team during the national launch of an oncology and immunosuppressant drug.
- Delivered over 20 successful educational seminars and webinars, enhancing healthcare providers' understanding of complex clinical data.
- Facilitated or supported clinical trials that achieved a 15–20% increase in patient enrollment, or reduced trial timelines with process improvements.
- Spearheaded a post-market surveillance project, contributing to pharmacovigilance compliance, and providing critical feedback to the global safety team.
- Increased physician or key opinion leader (KOL) engagement by 20–30% through targeted outreach and scientific presentations.
- Established disease awareness programs in collaboration with local healthcare organizations, increasing event attendance, and public engagement.
- Reacted proactively to emerging clinical data or regulatory changes, ensuring timely scientific updates to the field, and maintaining compliance.
- Supported successful reimbursement submissions by compiling clinical and real-world evidence, leading to accelerated patient access to therapies.
Medical Science Liaison
Astellas Pharma
01.2010 - 02.2017
- Established and maintained relationships with more than 30 KOLs or academic experts, raising product or disease awareness regionally.
- Established strong relationships with doctors, nurses, and facility managers to strategically position medical products over competitors by identifying their unique needs.
- Engaged healthcare professionals through compelling presentations that highlighted product effectiveness, backed by scientific data.
- Achieved rapid response to HCP requests, with 100% satisfaction in post-interaction surveys.
- I organized the STAR summit for Advagraf, Xtandi, and Betmiga during its launch, with over 50 attendees.
- Expanded the KOL network by 35% within 12 months.
- Facilitated the fellowship of Malaysian transplant surgeons at Apollo, New Delhi.
- Led the successful launch of a new therapy, contributing to a notable rise (20%) in market share or product adoption in the subsequent years.
- Optimized scientific communications by developing tailored resources, resulting in a measurable increase in healthcare professional (HCP) satisfaction scores.
- Therapeutic areas (oncology, transplantation).
Key Accounts Manager
Baxter healthcare
02.2009 - 12.2009
- Supervised prominent accounts pertaining to renal therapy.
- Initiated successful partnerships with nephrology specialists, securing new clientele.
Education
Bachelor of Pharmacy - B.Pharm
Hamdard Faculty of Pharmacy
06.2007
Skills
- Scientific Communication & presentations
- Clinical Trial Support
- KOL Relationship Management
- Data Analysis & Reporting
- Strong communication and relationship building
- Compliance and Ethical Standards
- MSL Team Leadership & Coaching
- Regulatory & Compliance Knowledge
- Cross-functional Collaboration
- Support scientific research, education and clinical understanding
- Stakeholder Engagement
- Scientific expertise - Experience across disease areas including oncology, hematology, transplantation
- Advisory Board Management
Australian Permanent Resident
Migrated to Australia with family in 2025. Hold Australian Permanent Residency Status & NSW car driving license
Interests
Cooking, tennis, reading books, travelling
Timeline
Sales & Customer Service Manager
The Good Guys
03.2025 - Current
Assistant General Manager
Antara Assisted Care Services Limited
11.2022 - 12.2024
MSL Manager
Astellas Pharma
04.2017 - 02.2022
Medical Science Liaison
Astellas Pharma
01.2010 - 02.2017
Key Accounts Manager
Baxter healthcare
02.2009 - 12.2009
Bachelor of Pharmacy - B.Pharm
Hamdard Faculty of Pharmacy
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