Jitinder Singh
WESTMEAD
Summary
Professional with experience in public transportation, prepared for role of Transit Bus Operator. Demonstrates strong focus on team collaboration and achieving results. Reliable in adapting to changing needs and schedules. Skilled in safe driving practices, customer service, and route management. Highly valued for punctuality, problem-solving, and effective communication.
Overview
10
10
years of professional experience
Work History
Transit Bus Operator
STA
01.2019 - Current
- Conducted with safety and expertise to prevent accidents and minimize delays.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
Security Supervisor
Unified Security Group
10.2017 - 01.2019
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
Call Centre Manager
SARGUN
08.2014 - 09.2017
- Determined quality assurance benchmarks and set standards for improvement.
- Established and oversaw performance targets for call centre associates.
- Expertly managed escalated issues through effective communication strategies leading to swift resolutions.
- Mentored junior staff members to develop their skills, leading to higher performance levels.
- Devised innovative problem-solving techniques to address unique client concerns swiftly.
- Implemented quality assurance measures to monitor agent performance, ensuring adherence to company policies and procedures.
Education
Certificate III in Driving Operations
KRTS PTY LTD
Sydney, NSW10-2024
Certificate III in Driving Operations
Commissioner For Vocational Training
Sydney, NSW01-2021
Certificate III in Driving Operations
Training Organisation
Sydney, NSW06-2019
Diploma - Diploma of Customer Contact
Metro College of Technology
Sydney, NSW05-2014
Master of Computer Applications -
Mahatma Gandhi Kashi Vidyapith
06.2000
Bachelor of Computer Applications - Information Technology
Shri Shahu Ji Maharaj University
06.1998
Skills
- Safe and Clean driving record
- Accident reporting
- Defensive driving
- Communication and interpersonal skills
- Emergency procedures
- Passenger service and safety
Timeline
Transit Bus Operator
STA
01.2019 - Current
Security Supervisor
Unified Security Group
10.2017 - 01.2019
Call Centre Manager
SARGUN
08.2014 - 09.2017
Master of Computer Applications -
Mahatma Gandhi Kashi Vidyapith
Bachelor of Computer Applications - Information Technology
Shri Shahu Ji Maharaj University
Certificate III in Driving Operations
KRTS PTY LTD
Certificate III in Driving Operations
Commissioner For Vocational Training
Certificate III in Driving Operations
Training Organisation
Diploma - Diploma of Customer Contact
Metro College of Technology
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