Jie Zhou
Breakfast Point,NSW
Summary
Dynamic retail professional with proven expertise in retail operations and inventory.As a store keeper， I enhanced customer satisfaction through exceptional service and effective communication. Skilled in building strong relationships, I consistently increased sales and maintained an organized store layout, ensuring a positive shopping experience while managing cash transactions with precision.
Overview
7
7
years of professional experience
Work History
Retail
Self Employed
Burwood, NSW
08.2015 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Maintained a visually appealing store layout that encouraged browsing and increased the average transaction value.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Administrative Assistant
Boulvandre
Preston, NSW
01.2014 - 05.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor Of Administration -
University of New England
Armidale, NSW07.2013
Skills
- Retail store operations
- Retail Sales Experience
- Retail inventory management
- Retail stock management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Retail
Self Employed
08.2015 - 03.2021
Administrative Assistant
Boulvandre
01.2014 - 05.2015
Bachelor Of Administration -
University of New England