Jiwon Kim
Cairns,Qld
Summary
Strong 21 year old woman with can-do attitude
Positive, friendly and eager to start a work
Overview
2
2
years of professional experience
Work History
Receptionist
Moonlight Hostel
01.2023 - 09.2023
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Handled cash transactions and maintained records.
- Answered phone promptly and directed incoming calls to correct offices.
Housekeeper
Mondrian Seoul Itaewon
02.2022 - 01.2023
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained efficiency of housekeeping operations through effective communication with team members and supervisors.
- Contributed to property by proactively identifying and reporting maintenance needs to management.
- Adhered to professional house cleaning checklist.
- Restocked towels and amenities in bathrooms and bedrooms.
- Collected trash and replaced rubbish bags in the bins.
- Ensured all rooms met hotel cleanliness standards by regular inspections and addressing any issues promptly.
- Handled requests for extra linens, toiletries and other supplies.
Education
12.2022
01.2021
Skills
- Self-motivated
- Time Management
- Billing and Invoicing
- Courteous and Professional
- Claims Handling
- Supply Ordering
- Organization skills
- Communication
- Problem-Solving
- Telephone skills
Languages
Korean
Native or Bilingual
English
Full Professional
Availability
Every day, any time from 8am to 3am
Timeline
Receptionist - Moonlight Hostel
01.2023 - 09.2023
Housekeeper - Mondrian Seoul Itaewon
02.2022 - 01.2023
Certificate - ,
Kumho Jungang Highschool - ,