Jiya Arora
Southbank,VIC
Summary
Motivated psychology and criminology undergraduate with strong communication, leadership, and organizational skills. Experienced in customer-facing and supervisory roles, demonstrating professionalism, reliability, and ethical conduct. Seeking to apply academic knowledge and practical skills within structured, multidisciplinary, and professional environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front End & Fresh Services Assistant
Woolworths
Albert Park, Australia
02.2025 - Current
- Collaborated with team members to streamline store operations during peak hours, enhancing customer satisfaction.
- Assisted customers with inquiries and product selections, improving overall shopping experience.
- Provided product knowledge and recommendations to support customer decision-making.
- Implemented store promotions and displays to attract customer attention and engagement.
- Maintained inventory levels by restocking shelves and organizing products effectively.
- Processed transactions accurately using point-of-sale systems, ensuring quick and efficient service.
Team Leader
Share Tea
South Melbourne, Australia
06.2024 - 03.2026
- Supervised daily operations of tea preparation and customer service.
- Conducted regular team meetings, fostering open communication and enhancing teamwork.
- Trained new team members on product knowledge and service standards.
- Collaborated with management to launch new beverage offerings and promotions, driving customer interest.
- Resolved customer inquiries and complaints, contributing to improved satisfaction levels.
- Managed inventory levels and ensured stock availability for busy periods.
Front of House
Hungry Jack's
Melbourne City, Australia
09.2023 - 04.2024
- Supervised front of house operations, coordinating seating arrangements, table set-ups, and busing to maintain service flow.
- Collaborated with front of house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Resolved customer complaints by coordinating with front of house and kitchen staff to ensure immediate corrective action.
- Managed daily operations, ensuring smooth front of house service and customer satisfaction.
Retail Sales Associate
Zara
New Delhi, Delhi
02.2023 - 07.2023
- Delivered comprehensive product knowledge to empower informed purchasing decisions.
- Guided customers in product selection to meet individual needs and preferences.
- Processed transactions using point-of-sale systems to ensure smooth customer experiences.
- Maintained clean, organized sales floor to enhance shopping experience.
- Collaborated with team members to restock merchandise and optimize displays.
Education
Bachelor's of Criminology and Psychology -
RMIT University
Melbourne, VIC12-2026
Year 12 -
St. Paul's School
New Delhi06-2023
Skills
- POS systems expertise
- Cash register operation
- Stock replenishment
- Customer support
- Time management
- Organizational skills
- Reliability
- Professional communication
- Interpersonal skills
- Conflict resolution
- Leadership
- Computer literacy
Certification
Provide First Aid Certification, St. John Ambulance Australia.
Timeline
Front End & Fresh Services Assistant
Woolworths
02.2025 - Current
Team Leader
Share Tea
06.2024 - 03.2026
Front of House
Hungry Jack's
09.2023 - 04.2024
Retail Sales Associate
Zara
02.2023 - 07.2023
Bachelor's of Criminology and Psychology -
RMIT University
Year 12 -
St. Paul's School