JIYA SHAH
Craigieburn,Victoria
Summary
Energetic and dedicated volunteer with exceptional telephone etiquette, social media proficiency, and strong interpersonal skills. Experienced in providing compassionate care and support to both children and elderly individuals. Punctual and committed to delivering excellent service to those I assist.
Overview
3
3
years of professional experience
Work History
Volunteer
Royal Children's Hospital
11.2024 - Current
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
Crew Member
McDonald's
01.2022 - Current
- Engaged with customers to provide a positive experience, whilst resolving any inquiries and issues efficiently
- Worked effectively and closely with colleagues, ensuring a smooth workflow and timely service
- Managed multiple tasks during peak hours, demonstrating strong time management skills and thorough efficiency in my work
- Ensured accuracy in order taking, including during demanding work periods, highlighting my focus on customer care and satisfaction
- Addressed and assisted in resolving customer complaints and issues, allowing a satisfactory experience for all individuals
- Handled cash and processed payments whilst also assisting to maintain and manage invoices and financial records
- Worked with a variety of softwares and innovative models of technology, whilst adapting to the changes that stem from them
Student Work Placement
Northern Hospital
07.2023 - 07.2023
- Engaged with a variety of nurses in different units including in cardiology, neonatal, paediatrics, dialysis and in patient care
- Developed a range of clinical skills involving patient care (hands on experience in patient assessment, monitoring and care delivery), medical knowledge and treatment administration (administering medications, taking vital signs, performing minor procedures)
- Engaged in understanding healthcare policies and systems including its regulations and systemic challenges
- Worked effectively and closely with a range of different nurses, whilst working to ensure patient care and working to maintain confidentiality with patient records and experiences
Education
High School Diploma -
Hume Anglican Grammar
Craigieburn12-2024
Skills
- Client relations strength
- Administrative tasks
- Organisational Proficiency
- Recordkeeping
- MS office
- Deadline adherence
- Friendly and outgoing
- Conflict resolution
Accomplishments
- VCE Subject Dux Health and Human Development
- VCE Subject Dux Physical Education
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Volunteer
Royal Children's Hospital
11.2024 - Current
Student Work Placement
Northern Hospital
07.2023 - 07.2023
Crew Member
McDonald's
01.2022 - Current
High School Diploma -
Hume Anglican Grammar
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