Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

JIYA SHAH

Craigieburn

Summary

Energetic and dedicated volunteer with exceptional telephone etiquette, social media proficiency, and strong interpersonal skills. Experienced in providing compassionate care and support to both children and elderly individuals. Punctual and committed to
delivering excellent service to those I assist.

Overview

3
3
years of professional experience

Work History

Volunteer

Royal Children's Hospital
11.2024 - Current
  • Used strong interpersonal communication skills
    to convey information to others.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running
    events by helping with organization and
    planning.
  • Maintained clean, neat, and operational facilities
    to serve program needs.

Crew Member

McDonald's
01.2022 - Current
  • Engaged with customers to provide a positive
    experience, whilst resolving any inquiries and
    issues efficiently
  • Worked effectively and closely with colleagues,
    ensuring a smooth workflow and timely service
  • Managed multiple tasks during peak hours,
    demonstrating strong time management skills
    and thorough efficiency in my work
  • Ensured accuracy in order taking, including
    during demanding work periods, highlighting my
    focus on customer care and satisfaction
  • Addressed and assisted in resolving customer
    complaints and issues, allowing a satisfactory
    experience for all individuals
  • Handled cash and processed payments whilst
    also assisting to maintain and manage invoices
    and financial records
  • Worked with a variety of softwares and
    innovative models of technology, whilst adapting
    to the changes that stem from them

Student Work Placement

Northern Hospital
07.2022 - 07.2022
  • Engaged with a variety of nurses in different
    units including in cardiology, neonatal,
    paediatrics, dialysis and in patient care
  • Developed a range of clinical skills involving
    patient care (hands on experience in patient
    assessment, monitoring and care delivery),
    medical knowledge and treatment administration
    (administering medications, taking vital signs,
    performing minor procedures)
  • Engaged in understanding healthcare policies
    and systems including its regulations and
    systemic challenges
  • Worked effectively and closely with a range of
    different nurses, whilst working to ensure patient
    care and working to maintain confidentiality with
    patient records and experiences

Education

High School Diploma -

Hume Anglican Grammar
Craigieburn
11-2024

Skills

  • Client relations strength
  • Administrative tasks
  • Organisational Proficiency
  • Recordkeeping
  • MS office
  • Deadline adherence
  • Friendly and outgoing
  • Conflict resolution

Accomplishments

  • VCE Subject DUX Health and Human Development
  • VCE Subject DUX Physical Education

Languages

Gujarati
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Volunteer

Royal Children's Hospital
11.2024 - Current

Student Work Placement

Northern Hospital
07.2022 - 07.2022

Crew Member

McDonald's
01.2022 - Current

High School Diploma -

Hume Anglican Grammar

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JIYA SHAH