Jiyan Bhikadiya
Salisbury,SA
Summary
Dynamic professional with extensive experience at Subway, recognized for exceptional customer service and sales performance. Successfully mastered POS systems, leveraging superior communication skills to drive upselling and revenue growth. Reliability and creative problem-solving abilities enhance team collaboration and overall customer satisfaction. Aiming to advance skills in a challenging environment focused on delivering outstanding service.
Overview
2
2
years of professional experience
Work History
Sandwich Artist
Subway
Smithfield, SA
04.2024 - Current
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Upsold additional items to increase store profits.
- Greeted customers and provided product knowledge.
- Operated cash registers to process payments from customers.
- Informed customers of regular deals or monthly specials to upsell orders.
- Communicated effectively with co-workers regarding customer needs and concerns.
Customer Service Representative
Vodafone
Surat Gujrat, India
10.2022 - 12.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Bachelor of Computer Science - Information Technology
University of Adelaide
Adelaide, SA12-2026
Skills
- POS system expertise
- Willingness to learn
- Time management
- Efficient work pace
- Reliability and punctuality
- Creative problem solving
- Superior communication skills
- Great decision-making
- Sales and upselling
- Honest
- Respectful
- Teamwork and collaboration
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Interests
- Sports and Fitness
- Continuous Learning
- LeetCode Problem Solving
References
References available upon request.
Timeline
Sandwich Artist
Subway
04.2024 - Current
Customer Service Representative
Vodafone
10.2022 - 12.2023
Bachelor of Computer Science - Information Technology
University of Adelaide
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