JIYU BYEON
Kelvin Grove
Summary
Proven in enhancing customer satisfaction and efficiency at Toss Bank, I excel in professional phone communication and multitasking. Achieved performance targets through exceptional customer service and a calm disposition, significantly improving call center operations. Skilled in customer communications and typing, my background includes turning potential negatives into positive outcomes, demonstrating a strong commitment to quality and team success.
Overview
12
12
years of professional experience
Work History
Chat Support & Call Center Agent
Toss Bank
04.2024 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
Hyundai Motor's Call Center
08.2017 - 04.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
All Round General Laborer
Fall in Love With Coffee
01.2013 - 07.2017
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Prepared salads, soups and sandwiches for customers.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Associate Degree -
Seoul Fashion Vocational School
37, Dongmak-ro 20-gil, Mapo-gu, Seoul, Republic Of03-2015
Skills
- Customer communications
- Typing speed
- Professional phone voice
- Script adherence
- Calm disposition
Timeline
Chat Support & Call Center Agent
Toss Bank
04.2024 - 08.2024
Customer Service Representative
Hyundai Motor's Call Center
08.2017 - 04.2023
All Round General Laborer
Fall in Love With Coffee
01.2013 - 07.2017
Associate Degree -
Seoul Fashion Vocational School
Similar Profiles
Farha Shabnam AzadFarha Shabnam Azad
Marketing Partner at Toss the CoinMarketing Partner at Toss the Coin
Narae HanNarae Han
Operations Manager at Toss PaymentsOperations Manager at Toss Payments
SeungYeon HwangSeungYeon Hwang
Insurance Agent at Toss InsuranceInsurance Agent at Toss Insurance