Jizhou Tang

Operational Achievement

• Increased department business turnover by 15% by assisting the department manager and director with business carrying out in 12 days.
• Implemented cross-functional initiatives between different departments, led waste reduction taskforce, achieving 17% time cost savings.

Client Relationship Management

• Developed strong relationships with clients by actively communication and listening to their concerns and providing helpful solutions tailored to their needs.
• Increased client satisfaction by 20% through a good service attitude and excellent understanding based on the preferences of the customer groups

Personal Development

• Participated in regular training programs to stay updated on banking regulations, product offerings, and customer service best practices.

Sales Growth & Customer Satisfaction

• Built positive customer relationships by satisfying customers' emotional needs with a suitable image and patient attitude
• Increased goods sales by 15% in 10 days by satisfying customers' preferences through understanding their practical needs and recommending suitable products
• Increased customer patronage rate by 20% in 5 days by developing and managing the counter image improvement strategies.

Operational Efficiency

• Increased the takeaway department operation efficiency by 20% through leading distribution team in goods delivery during the whole period.
• Improving the warehouse space utilisation in the way of assisting the warehouse manager with the turnover of goods

Organisation Event management

• Participated and collaborated with the event "Instagram advertising + on campus activities" during orientation week in 2025 semester 1, achieved a high event participation rate.
• Coordinating with the " Free breakfast" program in 2025, Increasing the project visibility and student satisfaction