Jizong Zhao
Croydon,VIC
Summary
Dynamic professional with a proven track record at Coles Online, excelling in customer service and problem resolution. Skilled in accounting records analysis and outstanding communication, I have significantly enhanced client satisfaction and operational efficiency. Expert in leveraging analytical thinking and Chinese language skills to meet diverse client needs and drive successful outcomes.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Coles Online
09.2023 - Current
- Answer questions related to products. Maintain knowledge of ongoing sales and promotions.
- Greeting and qualifying customers to assist them make the best buying decisions.
- Negotiate prices within the company’s acceptable range, including those that involve various offers and discounts.
- Develop and nurture relationships with clients and suppliers.
- After sales follow up to assure customer satisfaction.
Accountant Assistant
Arun Accountancy & Taxation Services Pty Ltd
02.2015 - 08.2023
- Used advanced software to prepare documents, reports, and presentations.
- Preparation of individual, company trust partnership tax return.
- Preparation business activities statement (BAS). Help
- preparation financial statement for company trust & partnership.
- Prepared and filed tax forms to meet needs of customers.
Sales Assistant
Sino Express Pty Ltd
01.2012 - 12.2014
- Managed the cash handling, stocktaking, restocking shelves, and customer picking stuff.
- Provided advice to customers on different products and informed them of price information.
- Accompanied customers to a different place and offered assistance at every step.
- Participated in stock-taking activities and arranged for the replacement of damaged goods.
- Provided customers with information on current promotions and sales.
- Demonstrated product features and assisted customers in testing products.
- Addressed customers’ complaints and concerns in a timely and professional manner.
Education
Bachelor of Commerce - Accounting
Deakin University
Melbourne, VIC11.2020
Master of International Finance | - International Finance
Deakin University
Melbourne, VIC11.2013
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Collect Data
- Accounting Records Analysis
- Design Fundamentals
- Project Support
- Paperwork Processing
- Analytical Thinking
- Typing Speed
- Data Entry
- Chinese
Timeline
Customer Service Agent
Coles Online
09.2023 - Current
Accountant Assistant
Arun Accountancy & Taxation Services Pty Ltd
02.2015 - 08.2023
Sales Assistant
Sino Express Pty Ltd
01.2012 - 12.2014
Bachelor of Commerce - Accounting
Deakin University
Master of International Finance | - International Finance
Deakin University
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