Zoe Zorbas
Ingleburn,NSW
Summary
I am a very diverse 22-year-old woman, who has always had a drive to work harder and achieve as much as I am capable of. I thrive when working in a challenging job, and am always striving to be as educated as possible. I am currently working towards a Bachelors in Film Production. I pride myself on making everyone around me feel comfortable and happy. I feel my efficiency and initiative would make me an asset to any company. Studying film production at university has given me an insight to my true passion - media and film. Although I don't have the experience, I am certain my passion and adaptiveness will help me achieve the results your company needs. I love the opinion shows on Sky News, as I think openness to ideas is key to a well functioning society. I hope to be involved in the process of bringing outstanding news to viewers around Australia
Overview
7
7
years of professional experience
1
1
Certification
Work History
Floor Person
Pricemart
06.2023 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Remained calm and composed in tense situations involving angry or upset customers.
Inbound Call Agent
Woolworths Group
11.2022 - 01.2023
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Overcame objections using friendly, persuasive strategies.
- Utilized sales techniques to build customer interest and close sales.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Inbound Receiving Clerk
The Iconic
08.2022 - 11.2022
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Reviewed order data to verify transactions and shipping dates.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Storeperson
Mainfreight
08.2021 - 08.2022
- Picked stock according to order sheets and prepared for transport.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Restocked shelves and helped customers locate desired items.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Updated computer tracking software using scanners and manual entry methods.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Cashier
Stumpy's
04.2019 - 10.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register to record transactions accurately and efficiently.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier
Red Rooster
06.2016 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Checked equipment for proper temperatures to keep food safe for consumption.
Education
Bachelor in Film Production -
SAE University
Sydney12.2024
High School Diploma -
Picnic Point High School
Panania, NSW09.2019
Skills
- Product Promotion
- Loss Prevention
- Store Cleaning
- Sales Trends
- Sales Expertise
- Product Processing
- Customer Service
- Cash Handling
- Customer Assistance
- Payment Processing
- Friendly and Helpful
- Adaptable and Flexible
- Decision-Making
- Attention to Detail
- Reliable and Responsible
- Relationship Building
- Excellent Written and Verbal Communication
- Meeting Sales Goals
- Flexible Hours
Certification
- Certified Barista - Australian Coffee School
- Responsible Service of Alcohol Certificate
- High Risk Work (HRW) Licence
- First Aid Certificate
- Provide CPR Certificate
Timeline
Floor Person
Pricemart
06.2023 - Current
Inbound Call Agent
Woolworths Group
11.2022 - 01.2023
Inbound Receiving Clerk
The Iconic
08.2022 - 11.2022
Storeperson
Mainfreight
08.2021 - 08.2022
Cashier
Stumpy's
04.2019 - 10.2019
Cashier
Red Rooster
06.2016 - 12.2016
Bachelor in Film Production -
SAE University
High School Diploma -
Picnic Point High School
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