JOVEN L. ESTACIO
HARKNESS
Summary
Having a legal background and have worked in various industries such as the legal industry, migration, security, and the public sector.
Overview
15
15
years of professional experience
Work History
Prison Officer
Department Of Justice And Community Safety
07.2016 - Current
- Company Overview: Department of Justice and Community Safety
- Working with all prison staff to ensure the safety and security of prisoners, staff and visitors
- Conducting patrols, searches and security related activities ensuring compliance with relevant policies and procedures
- Maintaining high quality documentation in relation to case files, prisoner assessments, and report preparation
- Communicating with and giving directions to prisoners in a respectful and motivational manner
- Responding to prisoner complaints or requests and providing pro-active assistance and guidance to offenders as required
- Ensuring compliance with relevant legislation, local operating policies and procedures
- Contributing to a safe and healthy working environment, consistent with Occupational Health & Safety policy, procedures and legislation
- Monitoring the behaviour and activities of prisoners and act accordingly whenever necessary
- Look after the welfare of persons in detention by assisting them achieve their goals whilst in prison with the objective of helping them break the cycle of reoffending
- Engaging with the women in detention to help them build their confidence and to encourage them become responsible and productive members of the community
- Department of Justice and Community Safety
- Built trust among inmates through respectful interactions, helping to reduce tensions within the facility.
- Protected inmate rights by ensuring fair treatment according to established guidelines and regulations.
- Managed high-risk situations calmly and effectively, using de-escalation techniques when necessary.
- Improved communication between staff members through regular meetings addressing concerns or sharing updates on prison operations.
- Conducted thorough investigations into allegations of misconduct or policy violations within the facility.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted security checks of inmates and living areas.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Responded to emergency situations and de-escalated hostile confrontations.
- Established positive working relationships and maintained boundaries with resident offenders.
- Prepared reports to document incidents and violations.
- Investigated and responded to incidents of inmate misconduct.
Detainee Service Officer
Melbourne Immigration Transit Accommodation - SERCO
11.2015 - 07.2016
- Supervising activities of persons/detainees under the care of the Centre and monitor their behaviour and activities
- Looking after the welfare of persons in detention by engaging with the detainees in a manner that will assist them meet their pressing needs whilst in detention
- Identifying potential risks and make relevant reports to the supervisor
- Assisting in resolving conflicts by communicating with the detainees with the objective of resolving conflicts in a peaceful manner
- Conducting room searches and security patrols
- Preparing reports and maintaining high quality documentation in relation to detainees’ case files
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Designed individualized service plans that took into account clients' goals and preferences.
Migration Agent
Sunraysia Mallee Ethnic Communities Council
08.2012 - 11.2015
- Provide advice on various visa options to external stakeholders of the organisation
- Interview clients and obtain all relevant and material facts
- Advice stakeholders on the documents necessary to support a visa application
- Drafting and engrossing submissions to the Department and/or to the Administrative Appeals Tribunal to support applications for review of a decision of the delegate
- Prepare documents in support of visa application
Office Service Clerk/ Legal Assistant
David Messenger Solicitor Office
06.2009 - 01.2010
- Drafting and engrossing of deeds and other documents including Powers of Attorney, Wills, Lease Agreements using the office template
- Periodically check documents and records for accuracy
- Data entry
- Filing and records management
- Efficient and prompt clerical support
- Manual and electronic filing and retrieval of files and other documents to and from the strong room
- Efficiently performed mailroom tasks, including sorting of mails, mail-runs, delivery and pick-ups
- Responded to phone calls and redirecting calls whenever required
- Prompt preparation of invoices
- Banking duties
Education
Practical Legal Training (Part Program) - Legal
College of Law Victoria
Melbourne06.2014
Graduate Certificate - Australian Immigration Law and Practice
Victoria University
Melbourne, VIC01.2012
Skills
- Self-defense techniques
- Firearms proficiency
- Search and seize procedures
- Relationship building and management
- Correctional facility procedures
- Conflict resolution skills
- Observation
- File and record maintenance
- Surveillance
- Negotiation
- Problem-solving abilities
- Team Coordination
- Incident Investigation
References
- Mr Collin Ramsay, Prison Supervisor, Dame Phyllis Frost Centre, 101 Riding Boundary Road, Ravenhall, VIC, 3029, 03 9217 8400
- Mr Mick Culic, Prison Supervisor, Dame Phyllis Frost Centre, 101 Riding Boundary Road, Ravenhall, VIC, 3029, 03 9217 8400
Timeline
Prison Officer
Department Of Justice And Community Safety
07.2016 - Current
Detainee Service Officer
Melbourne Immigration Transit Accommodation - SERCO
11.2015 - 07.2016
Migration Agent
Sunraysia Mallee Ethnic Communities Council
08.2012 - 11.2015
Office Service Clerk/ Legal Assistant
David Messenger Solicitor Office
06.2009 - 01.2010
Practical Legal Training (Part Program) - Legal
College of Law Victoria
Graduate Certificate - Australian Immigration Law and Practice
Victoria University
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