Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Albrecht

Summary

Motivated, reliable and friendly individual with great knowledge of customer service, data entry and communication skills. Passionate about helping clients and mastering new concepts and skills necessary to do so. I am highly confident in taking on multiple simultaneous tasks with my excellent time management abilities and a resourceful approach. I am eager and willing to put myself aside in order to help and please others

Overview

5
5
years of professional experience

Work History

Receptionist/Accounts Payable

Schiavello
09.2022 - Current
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for our clients and guests
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, faxing documents and screening phone calls to the responsible personnel
  • Ensured accurate financial reporting with meticulous record-keeping and data entry tasks
  • Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution

Polling Assistant

Australian Electoral Commission (AEC)
05.2022 - 11.2022
  • Completed 2 7am-11pm shifts on voting day at my local polling booth. Working both the 2022 federal election in May, aswell as the 2022 Victorian state election in November
  • Ensured accurate vote counts by meticulously following ballot handling procedures and maintaining strict confidentiality
  • Streamlined the voting process for thousands of voters with thorough preparation and prompt assistance during peak hours
  • Maintained an organized, clean, and accessible polling environment to facilitate a smooth voting experience for all participants

Crew Member

McDonald's
01.2021 - 08.2022
  • Improved customer satisfaction by providing friendly and efficient service at both the front register, drive thru and cafe windows
  • Enhanced team productivity by maintaining a clean and organized workspace for all of my crew members
  • Ensured accurate order fulfillment with diligent attention to details while assembling and packing meals
  • Awarded crew member of the month multiple times in recognition of my professionalism, responsive customer service and my commitment ot quality

Waitress

Cafe Vento
06.2019 - 01.2021
  • Enhanced customer satisfaction by providing attentive service and anticipating all guest needs
  • Streamlined order processing for increased efficiency through clear communication with kitchen and managing staff
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service
  • Paid close attention to dietary restrictions and customers requests and remained clean and hygienic throughout all shifts

Education

Year 12 VCE Certificate -

Wallan Secondary College
Wallan, VIC
12.2021

Skills

  • Bookkeeping
  • High level of accuracy
  • Administrative Support
  • File Management
  • High level of prioritisation skills, helping me work within strict timeframes
  • Technical/literacy Knowledge
  • Highly Organised
  • Great Communication
  • Excellent team working abilities
  • Well mannered and polite

Timeline

Receptionist/Accounts Payable

Schiavello
09.2022 - Current

Polling Assistant

Australian Electoral Commission (AEC)
05.2022 - 11.2022

Crew Member

McDonald's
01.2021 - 08.2022

Waitress

Cafe Vento
06.2019 - 01.2021

Year 12 VCE Certificate -

Wallan Secondary College

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Jacqueline Albrecht