Jo-ann Grossman
Caniaba,AU
Summary
I'm highly motivated and can work unsupervised or in a team environment. Maintain high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. I'm also skilled at building connections with new and old clients to promote productivity. Excellent communication skills are combined with an analytical and attentive nature. Knows the importance of OHS and time management. A dependable employee establishes rapport and trust with clients and helps complete daily living tasks to enhance quality of life. I am driven to prioritise individual needs with attention to detail and valued as an accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
16
16
years of professional experience
Work History
Buyers Manager
Katrina Beohm Real Estate
09.2023 - 07.2024
- Increased client portfolio and maintaining strong relationships with existing clients.
- Manage client interactions efficiently, ensuring timely follow-up and service delivery.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses to better serve clients.
- Streamlined property viewing process with efficient scheduling system, improving client convenience.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Tailored communication style to meet diverse client needs, building trust and rapport.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
Beauty Therapist
Beauty Salon Owner
11.2019 - 02.2022
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices and systems to reduce turnaround time.
- Entered income and expense details into business databases to track purchases and address variances.
- Created and monitored promotional approaches to increase sales and profit levels.
- Trained and motivated employees to perform daily business functions.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Optimized team hiring, training and performance.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Processed payments, entering sales in register for prompt customer service.
Pathology Collector
QML Pathology
06.2018 - 11.2021
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Set up, maintained and verified sterility of lab equipment and tools.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Conducted research, gathered information from multiple sources.
- Participated in team-building activities to enhance working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Prepared variety of different written communications, reports and documents.
Disability and Age Care Individual Support Worker
Hammond Care
11.2018 - 11.2019
- Implemented adaptive strategies and assistive devices for enhanced communication, mobility, and functioning within the home setting.
- Facilitated social interactions and community involvement for increased quality of life.
- Maintained a safe and clean living environment for clients through housekeeping tasks and organization.
- Enhanced client well-being by providing personalized and compassionate care in daily activities.
- Promoted healthy lifestyles by preparing nutritious meals according to dietary restrictions or preferences.
- Supported clients in maintaining personal interests or hobbies, fostering a sense of purpose and engagement.
- Assisted clients with personal hygiene tasks for improved health and comfort.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Pathology Collector
NSW Health
08.2016 - 11.2017
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Set up, maintained and verified sterility of lab equipment and tools.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in team-building activities to enhance working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Pathology Collector
Healthscope Pathology
05.2012 - 12.2014
- Healthscope Broken Hill , NSW Excellent communication skills with work colleges and clients performing time management.
- Filling confidential personal information Cleaning and handling hazard materials General house keeping and restocking Pathology rooms.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Assisted pathology team with skilled analyses by preparing tissue samples.
- Set up, maintained and verified sterility of lab equipment and tools.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Bank Cashier Retailer
Commonwealth Bank
01.2011 - 11.2011
- Maintained energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Stocked supplies for customers and personal teller station.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Used POS system to enter orders, process payments and issue receipts.
Retainee Fire Fighter
NSW Fire Brigade
08.2008 - 09.2009
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
- Directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
- Checked fire and life safety systems and equipment for proper placement at properties.
- Inspected equipment, grounds and stations for proper order and condition.
- Removed individuals from dangerous situations and offered emergency assistance for minor and critical concerns.
Education
First Aid Certificate
International Paramedic College
08.2024
CERTIFICATES - -
Willyarma High School
Broken Hill09.1989
References
References
Joanne White: 0437801802
Rhonda Stevenson, 0459428407
Julie Herring, Manager of Healthscope Broken Hill. Ph: 042 8879 269
Timeline
Buyers Manager
Katrina Beohm Real Estate
09.2023 - 07.2024
Beauty Therapist
Beauty Salon Owner
11.2019 - 02.2022
Disability and Age Care Individual Support Worker
Hammond Care
11.2018 - 11.2019
Pathology Collector
QML Pathology
06.2018 - 11.2021
Pathology Collector
NSW Health
08.2016 - 11.2017
Pathology Collector
Healthscope Pathology
05.2012 - 12.2014
Bank Cashier Retailer
Commonwealth Bank
01.2011 - 11.2011
Retainee Fire Fighter
NSW Fire Brigade
08.2008 - 09.2009
First Aid Certificate
International Paramedic College
CERTIFICATES - -
Willyarma High School
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