Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Jo-Ann Singleton

Edmonton,QLD

Summary

Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Responsible Truck Driver with expertise in planning routes, collecting payments and resolving customer service issues. Highly-motivated employee with desire to take on new challenges.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Support Worker

Bama Dakil Diversionary Centre
Portsmith, Cairns, QLD
12.2023 - Current
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.

Truck Driver

Skips Bin Hire
Cairns, QLD
08.2023 - 10.2023
  • Transport skip bins to and from Cairns and surrounding area in accordance with delivery schedules
  • Communicated with customers regarding pickup and delivery times.
  • Unloading and managing waste

Customer Service Officer

Services Australia
Cairns, QLD
03.1998 - 08.2023
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Educated customers on products and services offered by the company.
  • Assisted customers with Services Australia business online products and services.
  • Maintained accurate records of customer interactions and transactions.
  • Developed strategies to improve customer service processes and procedures.
  • Established trustful relationships with customers through effective communication skills.
  • Collaborated with other departments within the organisation on various projects.
  • Ensured compliance with applicable policies
  • Processed payments

Skills

  • Load Security
  • Route Management
  • Materials Transport
  • Delivery Scheduling
  • Equipment Operation
  • Safe Driving
  • Courteous and Polite Demeanor
  • Customer-Oriented

Certification

  • MR licence
  • C open licence
  • Qld Blue Card
  • White card

References

References available upon request.

Timeline

Support Worker

Bama Dakil Diversionary Centre
12.2023 - Current

Truck Driver

Skips Bin Hire
08.2023 - 10.2023

Customer Service Officer

Services Australia
03.1998 - 08.2023

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Jo-Ann Singleton