Jo-Anna Trimboli
Adelaide,SA
Summary
Proven leader with a track record at Derrimut 24:7 Gym, enhancing membership sales through exceptional customer service and an empathetic approach. Skilled in scheduling and financial management, I encouraging joint efforts, and retaining and attracting new members through previous experience and a bubbly demeanour.
Overview
11
11
years of professional experience
Work History
Assistant Retail Manager
YD
Adelaide, SA
04.2024 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Gym Manager
Derrimut 24:7 Gym
Adelaide, SA
10.2023 - 04.2024
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Established and maintained staff performance, quality and service standards for professional customer care.
- Increased membership sales by leading tours of the facility and highlighting standout features of the gym.
Department Manager
JD Sports
Adelaide, SA
09.2021 - 10.2023
- Defined clear targets and objectives and communicated to other team members.
- Trained new employees on proper use of POS systems, ensuring smooth induction into the team.
- Managed payroll documentation, time-card approval and leave requests.
Founder and Owner
JT Beauty
Adelaide, SA
03.2015 - 11.2018
- Improved customer engagement through targeted social media strategies and content creation.
- Managed financial transactions, ensuring accurate bookkeeping and timely processing of payments.
- Enhanced customer satisfaction by promptly answering calls and addressing their inquiries.
Senior Beauty Therapist
Essential Beauty
Adelaide, SA
07.2013 - 08.2021
- Increased salon revenue through upselling additional services and retail products to clients.
- Conducted advanced waxing, piercings, facials, spray tans, laser, IPL, makeup, lash and tinting services.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Skills
- Customer Service
- Empathetic Approach
- Friendly and Personable
- Positive Reinforcement
- Scheduling and Time Management
- Teamwork and Collaboration
References
Taniesha Sanford
Store Manager - YD
0404-645-876
Sam Stoddard
Area Manager - Derrimut 24:7 Gym
0451-854-790
Zac Hewton
Manager - JD Sports
0424-176-175
Timeline
Assistant Retail Manager
YD
04.2024 - Current
Gym Manager
Derrimut 24:7 Gym
10.2023 - 04.2024
Department Manager
JD Sports
09.2021 - 10.2023
Founder and Owner
JT Beauty
03.2015 - 11.2018
Senior Beauty Therapist
Essential Beauty
07.2013 - 08.2021