Jo-Anne Capel
MUDGEERABA,Australia
Summary
I am a Reliable Hoist Operator with skills and attention required to complete safe, accurate work. Dependable in following orders and coordinating with team. OSHA-trained and fully compliant with standards.
I am a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Beechmont Hotel
Advancetown, QLD
11.2023 - Current
- Served food and drinks to customers in a timely manner.
- Assisted guests by promptly responding to questions, requests and concerns.
- Checked on customers regularly to ensure satisfaction with meals and services.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Input and confirmed reservations for guests.
- Greeted, registered and assigned rooms to hotel or motel guests.
Hoist Operator
George Aitkin
Bilinga, Gold Coast
05.2023 - 10.2023
- Employed by AHR (All Hoist Rigging) for Mosaic Group @ Bianca, Bilinga, Gold Coast.
- Inspected hoist for any mechanical defects prior to use.
- Maintained records on usage, maintenance and repairs of hoisting equipment.
- Operated hoist equipment to lift and move heavy objects safely.
- Completed assigned tasks accurately and within deadlines to meet site manager's specifications.
- Followed related safety regulations, contract requirements, company policies and operating procedures.
- Communicated with co-workers regarding job specifications such as height restrictions and weight limits for loads being handled by the hoist.
- Monitored the load capacity of hoists, ensuring it was within safety limits.
Retail Assistant
Hairhouse Robina
Robina, QLD
09.2022 - 02.2023
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Greeted customers, identified their needs and provided assistance with product selection.
- Managed cash register operations using POS system and processed sales and returns.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
Owner of Hair Salons
Self Employed
Gold Coast, QLD
01.1995 - 01.2021
- Managed daily operations of the salon, including scheduling appointments, maintaining records, and ordering supplies.
- Performed hairstyling services such as coloring, cutting, shampooing, conditioning and styling hair.
- Ensured compliance with state licensing regulations regarding health codes and sanitation practices.
- Researched new trends in hair care products and styles to stay current with industry developments.
- Maintained cleanliness of work station and ensured sanitary conditions were met at all times.
- Developed training program for new hires that included technical instruction as well as customer service best practices.
- Implemented quality assurance measures to ensure high levels of customer satisfaction.
- Recruited new employees based on skill level, qualifications and customer service skills.
- Conducted regular staff meetings to discuss operational issues or changes in policies or procedures.
- Pre-booked future appointments to increase repeat business.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Mentored new staff to enhance personal growth and increase productivity.
Education
HP Licence (High Risk Work) - Construction Equipment Operation
Prosafe
Brisbane03-2023
Construction White Card - Construction Trades
Tradie Training
Ashmore Qld01-2023
Cert III In Hairdressing - Hairdressing
Flagstaff Tafe
Flagstaff, VIC02-1988
High School Diploma -
StAnnes & Gippsland Grammar School
Sale, VIC11-1987
Skills
- Load Balancing
- Equipment Inspection
- Site Preparation
- Equipment Troubleshooting
- Safety Protocol
- Quality Assurance
- Hazard Identification
- Interpersonal Communication
Business Experience
- 1st Salon Phoenix Hairdressing 1995 -2005
- 2nd Salon Karmah in Hair 2004- 2022
Personal Information
- Date of Birth: 09/02/71
- Nationality: Australian
References
Available upon request
Certification
- Qld Drivers & Boat Licence & #040175038
- RSA # 00524180
- RSG #OL2558330
- KENO
Attributes
- Punctual & Very reliable
- Challenging myself & eager to learn new skills
- Confident & positive when dealing with all people & situations.
- Very good listening ability
- Pay attention to accuracy & detail
- Vibrant personality & loves life
Timeline
Hospitality Worker
Beechmont Hotel
11.2023 - Current
Hoist Operator
George Aitkin
05.2023 - 10.2023
Retail Assistant
Hairhouse Robina
09.2022 - 02.2023
Owner of Hair Salons
Self Employed
01.1995 - 01.2021
HP Licence (High Risk Work) - Construction Equipment Operation
Prosafe
Construction White Card - Construction Trades
Tradie Training
Cert III In Hairdressing - Hairdressing
Flagstaff Tafe
High School Diploma -
StAnnes & Gippsland Grammar School
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