Jo-Anne Deacon

• Focus on strategy for the business through leadership, strategic direction and strategic management of clinical and support functions.
• Supporting the CEO in the development of strategic and operational planning that supports the continuing growth of the business.
• Developing systems policies and protocols that reflect the mission of SCCAC and comply with the legislative requirements of relevant funding bodies.
• Supporting a culture of continuous improvement for the organisation.
• Responsible for leading and developing governance standards and initiatives in order to establish best practice across the service.
• Working with external stakeholders to develop and support the business of SCCAC.
• Engage and support the operations of the leadership team.
• Manage the physical resources of the organisation in conjunction with the leadership team.
• Disseminating information to other members of the executive team including but not isolated to monthly reports to supplied to the Board of directors.

In this role I am focused around delivery of safe, quality, clinical care. Considering consumers experience alongside their social and personal care goals.

Reporting on the national clinical indicator program (NQIP) quarterly, allows the opportunity to identify and work strategically with the health care team to provide real time clinical advice.

Supporting the continuous improvement program, with a service wide approach in mind. I have implemented a consistent education and training plan across the organisation, with a fundamental component being the inclusion of external educators.

Working collaboratively with the care management team across the service. This includes the review of incidents and complaints which relate to an individuals clinical, cognitive or personal care needs. Incorporating families with case conferencing, external stakeholders and GP review.

This year I have worked with the team on the Aged Care Quality review of both residential and home care services, meeting all standards for the next three years.

In this position I worked directly with departmental stakeholders to ensure support and provide governance, reporting, and real-time assurance activities. These are often online desktop audits directly with stakeholders although can be onsite.

Generating reports around medication, complaints, consent and privacy, general care of individuals.

Working in a team of clinicians with each client to ensure their compliance with the Care Standards and RACGP is upheld.

Participating in continuous improvement engaging in problem-solving activities to support our team.

As part of the clinical advisory role, attending key stakeholder interstate meetings regarding different locations and health services. Largely around COVID outbreaks in centers and associated outbreak management plans. A comprehensive understanding of Department of Health advice in relation to COVID and other clinical issues which may arise is essential.

A diverse role including developing and delivering practical and theoretical classes for nursing students across all year levels.

Consider risk averse strategies to ensure students and staff are working within their scope of practice and organisations policies and procedures.

Collaboratively working within nursing faculty in developing teaching strategies and planning practical content.

Work collaboratively with hospital stakeholders to maintain organisational standards are met.

With this role I have been working as part of the Preparedness and Response Plan within ACT Health.

This intuitive has been rolled out in response to the COVID-19- outbreak within the Residential Aged Care Sector and the 2019 Aged Care standards.

Project management team selected to conduct training sessions for senior management and team leaders within Residential Aged Care homes across Canberra.

This was a innovate project that required robust change management skills. The reform included a new assessment and funding model for residential aged care and review of National Aged Care Quality Regulatory Processes.

It also developed new workforce roles within the aged care delivery of services.

As part of this position I worked across multisite's within Area Health sectors to coach, educate, support and implement the new My Aged Care reform with the Aged Care Sector. As this was a new innovate project requiring excellent documentation and quality feedback and meeting KPIs.