Jo-Anne Leeson
Wynnum,QLD
Summary
With extensive experience in customer service, I am a strong team player who is approachable and dependable with a "can do" attitude. I am a confident, focused individual with excellent communication skills that are relevant in various fields of expertise.
Experienced with field operations, demonstrating proficiency in managing on-site logistics and coordination. Utilizes effective communication and problem-solving skills to ensure project success. Track record of fostering teamwork and maintaining operational efficiency in dynamic environments.
Overview
22
22
years of professional experience
Work History
Field Officer
National Imported Red Fire Ant Eradication Program
10.2022 - Current
- Improved field operations efficiency by implementing innovative data collection and reporting techniques.
- Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.
- Expedited decision-making processes by presenting comprehensive reports containing vital field insights to senior leadership teams regularly.
- Enhanced team collaboration through regular communication, training sessions, and joint project initiatives.
- Managed multiple priorities effectively while adhering to deadlines under challenging conditions in the field.
- Collaborated effectively with diverse groups of individuals during community outreach programs to achieve desired outcomes smoothly.
- Streamlined field data management with the implementation of new software tools and processes.
- Promoted a safe working environment by enforcing safety guidelines, conducting regular risk assessments, and addressing potential hazards promptly.
- Used Forage and Logbook Me to complete daily logs and inspection reports.
- Increased client satisfaction levels by providing timely and accurate information on project progress.
Owner Operator
The Diner
01.2019 - Current
- Company Overview: Family business
- Ordering stock
- Rosters
- Doing cash register balance
- Food preparation
- Family business
Security Guard
Security Guard Special Events
01.2016 - Current
- Crowd Control
- Monitoring of premises
Packing and General Factory Duties
Db Shanker
01.2017 - 01.2019
- Customer service and support
- Sales
- Achieving Sales targets/budgets
- Day to day operations
- Cash Register Reconciliation
- Key Holder
Sales Professional
Michael Hill International
01.2006 - 01.2016
- Customer service and support
- Sales
- Achieving Sales targets/budgets
- Day to day operations
- Staff supervision
- Cash Register Reconciliation
- Key Holder
Pathology Service Assistant
Sullivan and Nicolaides Pathology
01.2011 - 01.2013
- Customer support and Service
- Warfarin Control
- Patient Results
- Rule 3 exemptions
- General office/Administration duties
- Communicating with a diverse range of patients
- Front counter duties
- Patient complaints
- Scheduling patient appointments
Sales Assistant
Trends Boutique
01.2010 - 01.2011
- Customer service and support
- Sales
- Achieving Sales targets
- Balancing tills
Real Estate Agent
Domain One Real Estate
01.2003 - 01.2006
- Customer service
- Sales
- Inspections
- Researching Homes on the market for sale
Education
Certificate I - Retail
Micheal Hill Jewelers
On The Job01-2010
Skills
- Monitoring and evaluation
- Report analysis
- Community engagement
- Networking and relationship building
- Risk assessment
- Team building
- Multitasking Abilities
Achievements Qualifications
- The Elite Gold Club Award
- Certified Diamontologist (GIA-US)
- Property Agent License (QLD)
- RSA License (QLD SA NT WA)
- RSG License (QLD SA NT WA)
- Forklift License
- Certified Nail Technician
- Certificate I, II and III in Retail
- Security License (QLD)
Timeline
Field Officer
National Imported Red Fire Ant Eradication Program
10.2022 - Current
Owner Operator
The Diner
01.2019 - Current
Packing and General Factory Duties
Db Shanker
01.2017 - 01.2019
Security Guard
Security Guard Special Events
01.2016 - Current
Pathology Service Assistant
Sullivan and Nicolaides Pathology
01.2011 - 01.2013
Sales Assistant
Trends Boutique
01.2010 - 01.2011
Sales Professional
Michael Hill International
01.2006 - 01.2016
Real Estate Agent
Domain One Real Estate
01.2003 - 01.2006
Certificate I - Retail
Micheal Hill Jewelers
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