Summary
Overview
Work History
Education
Skills
Achievements Qualifications
Timeline
Generic

Jo-Anne Leeson

Wynnum,QLD

Summary

With extensive experience in customer service, I am a strong team player who is approachable and dependable with a "can do" attitude. I am a confident, focused individual with excellent communication skills that are relevant in various fields of expertise.

Experienced with field operations, demonstrating proficiency in managing on-site logistics and coordination. Utilizes effective communication and problem-solving skills to ensure project success. Track record of fostering teamwork and maintaining operational efficiency in dynamic environments.

Overview

22
22
years of professional experience

Work History

Field Officer

National Imported Red Fire Ant Eradication Program
10.2022 - Current
  • Improved field operations efficiency by implementing innovative data collection and reporting techniques.
  • Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.
  • Expedited decision-making processes by presenting comprehensive reports containing vital field insights to senior leadership teams regularly.
  • Enhanced team collaboration through regular communication, training sessions, and joint project initiatives.
  • Managed multiple priorities effectively while adhering to deadlines under challenging conditions in the field.
  • Collaborated effectively with diverse groups of individuals during community outreach programs to achieve desired outcomes smoothly.
  • Streamlined field data management with the implementation of new software tools and processes.
  • Promoted a safe working environment by enforcing safety guidelines, conducting regular risk assessments, and addressing potential hazards promptly.
  • Used Forage and Logbook Me to complete daily logs and inspection reports.
  • Increased client satisfaction levels by providing timely and accurate information on project progress.

Owner Operator

The Diner
01.2019 - Current
  • Company Overview: Family business
  • Ordering stock
  • Rosters
  • Doing cash register balance
  • Food preparation
  • Family business

Security Guard

Security Guard Special Events
01.2016 - Current
  • Crowd Control
  • Monitoring of premises

Packing and General Factory Duties

Db Shanker
01.2017 - 01.2019
  • Customer service and support
  • Sales
  • Achieving Sales targets/budgets
  • Day to day operations
  • Cash Register Reconciliation
  • Key Holder

Sales Professional

Michael Hill International
01.2006 - 01.2016
  • Customer service and support
  • Sales
  • Achieving Sales targets/budgets
  • Day to day operations
  • Staff supervision
  • Cash Register Reconciliation
  • Key Holder

Pathology Service Assistant

Sullivan and Nicolaides Pathology
01.2011 - 01.2013
  • Customer support and Service
  • Warfarin Control
  • Patient Results
  • Rule 3 exemptions
  • General office/Administration duties
  • Communicating with a diverse range of patients
  • Front counter duties
  • Patient complaints
  • Scheduling patient appointments

Sales Assistant

Trends Boutique
01.2010 - 01.2011
  • Customer service and support
  • Sales
  • Achieving Sales targets
  • Balancing tills

Real Estate Agent

Domain One Real Estate
01.2003 - 01.2006
  • Customer service
  • Sales
  • Inspections
  • Researching Homes on the market for sale

Education

Certificate I - Retail

Micheal Hill Jewelers
On The Job
01-2010

Skills

  • Monitoring and evaluation
  • Report analysis
  • Community engagement
  • Networking and relationship building
  • Risk assessment
  • Team building
  • Multitasking Abilities

Achievements Qualifications

  • The Elite Gold Club Award
  • Certified Diamontologist (GIA-US)
  • Property Agent License (QLD)
  • RSA License (QLD SA NT WA)
  • RSG License (QLD SA NT WA)
  • Forklift License
  • Certified Nail Technician
  • Certificate I, II and III in Retail
  • Security License (QLD)

Timeline

Field Officer

National Imported Red Fire Ant Eradication Program
10.2022 - Current

Owner Operator

The Diner
01.2019 - Current

Packing and General Factory Duties

Db Shanker
01.2017 - 01.2019

Security Guard

Security Guard Special Events
01.2016 - Current

Pathology Service Assistant

Sullivan and Nicolaides Pathology
01.2011 - 01.2013

Sales Assistant

Trends Boutique
01.2010 - 01.2011

Sales Professional

Michael Hill International
01.2006 - 01.2016

Real Estate Agent

Domain One Real Estate
01.2003 - 01.2006

Certificate I - Retail

Micheal Hill Jewelers

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