JO-ANNE MULLIGAN
North Rothbury
Summary
Dynamic Cleaning Supervisor with a strong track record in supervising teams and enhancing operational efficiency. Expertise in maintaining high cleanliness standards and training staff on safety protocols, contributing to a positive work environment and elevated client satisfaction.
Overview
20
20
years of professional experience
Work History
Cleaning Supervisor
Strikeforce Services
Mount Thorley
02.2026 - Current
- Supervised cleaning staff and ensured adherence to safety protocols.
- Conducted regular inspections to maintain cleanliness standards across facilities.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Ensured that all required health, safety, sanitation regulations are followed by staff members.
- Ensured effective use of cleaning materials and equipment to maintain standards.
- Trained new employees on cleaning procedures and equipment usage.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Coordinated cleaning crew schedules to enhance workflow efficiency.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Managed inventory of cleaning supplies and ordered replacements to maintain stock availability.
- Resolved staff conflicts and promoted a positive work environment.
- Addressed client concerns and ensured satisfaction with cleaning services through effective communication.
Cleaner - leading hand
Strike Force Services
Singleton
12.2023 - 02.2026
- Collaborated with team members to streamline cleaning schedules and workflows, improving overall operational efficiency.
- Trained new staff on effective cleaning methods and safety protocols, contributing to stronger team performance.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Inspected facilities regularly to identify maintenance needs and promptly reported issues, ensuring safe and clean environments.
- Operated work vehicle to transport supplies to various Pit Crib locations.
Console Operator
BP Greta
Greta
03.2016 - 01.2024
- Provided customer service by addressing inquiries and resolving issues, enhancing customer satisfaction.
- Handled cash and reconciled register to ensure accurate financial transactions.
- Cash/register reconciliation
- Ordering / Restocking
- Performed cleaning tasks to maintain cleanliness and organization, supporting operational efficiency.
- Ensured compliance with safety regulations and operational standards.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
Site Manager
Mobil/Caltex
Greta
07.2006 - 03.2016
- Managed staff rostering to optimize workforce allocation
- Monitored, coached, and supervised a team of employees.
- Oversaw stock management processes, including ordering, invoicing, and stocktaking
- Maintained daily financial records for transactions to ensure accuracy and transparency
Skills
- Safety protocols adherence
- Inventory management
- Attention to detail
- Problem-solving
- Multitasking
- Teamwork and collaboration
- Adaptable and flexible
- Reliability and punctuality
- Strong work ethic
Timeline
Cleaning Supervisor
Strikeforce Services
02.2026 - Current
Cleaner - leading hand
Strike Force Services
12.2023 - 02.2026
Console Operator
BP Greta
03.2016 - 01.2024
Site Manager
Mobil/Caltex
07.2006 - 03.2016