Jo-Anne Mullighan
Whyalla,SA
Summary
Achieved exceptional customer satisfaction and exceeded performance targets at Beyond Bank by leveraging skills in active learning and patience. Excelled in mentoring, cross-selling, and enhancing member retention, demonstrating open-mindedness and a knack for revenue growth. Proactively resolved inquiries, underscoring a commitment to excellence and results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Relationship Advisor
Beyond Bank
Whyalla, SA
10.2006 - Current
- Enhanced overall customer satisfaction by consistently delivering prompt responses to inquiries and resolving any account-related issues.
- Mentored team and sharing best practices and fostering a supportive team environment.
- Identified opportunities for cross-selling products to existing members, enhancing their overall banking experience.
- Consistently exceeded performance targets related to asset growth, revenue generation, product penetration, and customer satisfaction scores.
- Improved member retention rates through proactive communication efforts and timely resolution of inquiries or concerns.
Education
High School Diploma -
Whyalla High School
Whyalla, SASkills
- Patience and Tolerance
- Active Learning
- Self-awareness
- Open-mindedness
Certification
Unsecured Lending
Secured Lending
Exceed Program
Integrity Selling
Branch Community Ambassador
Beyond Women Program
Timeline
Relationship Advisor
Beyond Bank
10.2006 - Current
High School Diploma -
Whyalla High School