Summary
Overview
Work History
Education
Skills
Communication
Leadership
References
Other Training
Timeline
Generic

Jo-Anne Osborne

Cannon Valley,QLD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

28
28
years of professional experience

Work History

Owner/Operator

Skye High Cleaning Solutions
04.2022 - 01.2024
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.
  • Managed day-to-day business operations.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Evaluated employee performance and developed improvement plans.

Direct Care Worker

Frankston City Council
04.2020 - 04.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Personal Care Assistant

Japara George Vowell Aged Care Home
06.2013 - 03.2020
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Provided safe mobility support to help clients move around personal and public spaces.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

Retail Store Manager

Zamel’s
04.2003 - 06.2013
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Managed all aspects of store operations, including organization, maintenance and visual merchandising.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Retail Store Manager

Best Direction PTY Ltd.
11.1995 - 06.2003
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.

Education

Certificate 111 in Aged care - undefined

Aged Care Training Services
Carrum Downs, VIC
2013

VCE - undefined

Elisabeth Murdoch College (formally Langwarrin Secondary College)
Langwarrin, VIC
1995

Skills

  • Maintain safe work practices
  • Strong focus on teamwork
  • Critical Thinking
  • Effective communication
  • Performance Monitoring
  • Staff Management
  • Meticulously Detail-Oriented
  • Dependable and Reliable

Communication

I believe I have great communication skills and can work well with a diverse range of people. I speak clearly and impart instructions in a precise manner. I can stay calm and work well in high pressure situations.

Leadership

I am detailed and thorough in my approach and lead by example. Providing constructive feedback to team members regarding their performance.

References

Available on request

Other Training

  • Attended yearly fire training
  • Completed yearly manual handling
  • Adhere to all OH&S protocols and procedures

Timeline

Owner/Operator

Skye High Cleaning Solutions
04.2022 - 01.2024

Direct Care Worker

Frankston City Council
04.2020 - 04.2022

Personal Care Assistant

Japara George Vowell Aged Care Home
06.2013 - 03.2020

Retail Store Manager

Zamel’s
04.2003 - 06.2013

Retail Store Manager

Best Direction PTY Ltd.
11.1995 - 06.2003

Certificate 111 in Aged care - undefined

Aged Care Training Services

VCE - undefined

Elisabeth Murdoch College (formally Langwarrin Secondary College)

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Jo-Anne Osborne