Jo-Anne Rangott
Orange,NSW
Summary
Experienced with managing all aspects of retail fashion business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
2026
2026
years of professional experience
Work History
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Owner/Operator
As You Are. Lifestyle
11.2018 - 04.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Store Manager
Wittner Shoes
01.2020 - 11.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Bardot
07.2019 - 01.2020
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Stylist Sales Associate
Blue Illusion
01.2018 - 06.2019
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Embraced fashion and understood market trends to articulate in client interactions.
- Translated inspiration into action by solving customer styling needs.
- Increased client satisfaction by providing personalized styling advice and product recommendations.
Store Manager
Provincial Home Living
08.2016 - 08.2017
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Beauty Therapist
Le Beaute Lounge
11.2015 - 05.2016
Education
Diploma - Business
Entreptrenurial Business Diploma
BSchool - Republica Education VIC02-2017
Diploma - Beauty Therapy
Diploma of Beauty Therapy
CMA - Canberra Makeup Academy ACT11-2015
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Inventory management
- Strategic planning
- Staff training and development
- Relationship management
- Financial analysis
- Operational reporting
- Budget development
- Client relationship management
- Business operations management
- Financial reporting
- Market analysis
- Cashflow management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Accurate record keeping
- Order picking and processing
- Attention to detail
- Time management
- Planning
Accomplishments
- Built As You Are. Lifestyle from a small collective based stand to a stand alone store through understanding a target market and missed opportunity in the area. Results driven - achieving growth consistently during the 5 years of trading.
- Awarded the Manager of the Year title when working with The Body Shop Australia through consistent results.
Timeline
Store Manager
Wittner Shoes
01.2020 - 11.2020
Store Manager
Bardot
07.2019 - 01.2020
Owner/Operator
As You Are. Lifestyle
11.2018 - 04.2025
Stylist Sales Associate
Blue Illusion
01.2018 - 06.2019
Store Manager
Provincial Home Living
08.2016 - 08.2017
Beauty Therapist
Le Beaute Lounge
11.2015 - 05.2016
Diploma - Business
Entreptrenurial Business Diploma
Diploma - Beauty Therapy
Diploma of Beauty Therapy
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