Jo-Anne Roll
Burnett Heads
Summary
Accomplished Area Manager at Sullivan Nicolaides Pathology, adept in operations management and fostering team development. Demonstrated excellence in enhancing operational effectiveness and achieving key performance indicators, significantly improving team performance and customer satisfaction. Skilled in staff management and relationship building, I excel in creating synergistic workplace environments that drive company success.
Offering strong leadership qualities with readiness to learn and develop in dynamic environments. I have the ability to quickly grasp new concepts and implement effective strategies for team management and customer satisfaction. Ready to use and develop problem-solving and communication skills in Regional Manager role.
Overview
30
30
years of professional experience
Work History
Area Manager
Sullivan Nicolaides Pathology
10.2020 - Current
- I lead a team to achieve company goals fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Administration Manager
Bundaberg Private Day Hospital
01.2020 - 11.2020
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Ensured compliance with relevant laws regulations by developing robust policies procedures governing administrative operations within the company.
Practice Manager
Bundaberg ENT Surgery
01.2010 - 01.2020
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Created and implemented organizational policies and procedures.
Pre-Analytical Supervisor Level 6
Sullivan Nicolaides Pathology
11.1994 - 11.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Staff training and development
- Quality assurance
- Recruitment and hiring
- Conflict management
- Attention to detail
- Leadership skills
Personality Highlights
Cheerful disposition
Neat and organised
Motivated by problem solving
Team Player
Timeline
Area Manager
Sullivan Nicolaides Pathology
10.2020 - Current
Administration Manager
Bundaberg Private Day Hospital
01.2020 - 11.2020
Practice Manager
Bundaberg ENT Surgery
01.2010 - 01.2020
Pre-Analytical Supervisor Level 6
Sullivan Nicolaides Pathology
11.1994 - 11.2010
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