JO-ANNE DAVIDSON
ISABELLA PLAINS
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Customer Contact Officer
Pickles Auctions
11.2022 - Current
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide customers through troubleshooting, navigating the company site or using the products or services
- Review customer accounts, providing updates and information about billing, shipping and other account items
- Collaborate with other call centre team members to improve customer service.
- Adhering to all company policies and procedures.
- Utilising software, databases, scripts, and tools appropriately.
ASSISTANT STORE MANAGER
PORTMANS
01.2020 - 11.2022
- Participating in the recruitment process of potential employees
- Supervising and supporting staff members in stock receiving, stock out transfers, stocktake and loss prevention practices
- POS systems and cash handling
- Maintaining a clean and safe working environment
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
SUPPORT WORKER
CARING APPROACH
01.2017 - 01.2020
- Monitored client vital signs, administered medications and liaised with relevant health professions
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping and entertainment events according to their schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Participated in professional development and training opportunities to enhance clinical skills.
CARER
SOUTHERN CROSS CARE
01.2013 - 01.2017
- Provided palliative care to residents that were living with life limiting illnesses
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Assisted patients with daily living activities, promoting independence and dignity.
- Built strong relationships with clients to deliver emotional support and companionship.
- Responded to patient emergencies promptly, initiating appropriate action and notifying relevant professionals when necessary.
STORE MANAGER
VALLEYGIRL
01.2008 - 01.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Assisted in recruiting, hiring and training of team members.
Education
CERTIFICATE IV - Allied Health Assistance
Canberra Institute Of Technology
10.2018
YEAR 10 -
Wanniassa High School
12.2003
Skills
- Report preparation
- Cultural awareness
- De-escalation techniques
- Teamwork and collaboration
- Decision-making
- Continuous improvement
- Excellent communication
- Relationship building
Timeline
Customer Contact Officer
Pickles Auctions
11.2022 - Current
ASSISTANT STORE MANAGER
PORTMANS
01.2020 - 11.2022
SUPPORT WORKER
CARING APPROACH
01.2017 - 01.2020
CARER
SOUTHERN CROSS CARE
01.2013 - 01.2017
STORE MANAGER
VALLEYGIRL
01.2008 - 01.2012
YEAR 10 -
Wanniassa High School
CERTIFICATE IV - Allied Health Assistance
Canberra Institute Of Technology
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