Jo-Anne Singh
Disability Support
Deception Bay,QLD
Summary
Dedicated disability support professional with history of meeting goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. I have excellent time management and problem-solving skills. I can be very organized and definitely a dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, I offer excellent communication and good judgment.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work History
Community Support Worker/ Nurse
Independent
Brisbane, QLD
01.2018 - Current
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Advocated for clients for comprehensive service delivery and linkage to allied health professionals and community agencies.
- Assisted in implementation of community support services in alignment with needs.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Liaised with community members, recommending resources and programs.
- Enhanced performance of junior staff through training on current best practice and manual handling.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Support Coordinator
Volunteered
01.2022 - Current
- Coordinated meetings and events for internal and external groups.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Resolved issues through active listening and open-ended questioning, escalating major problems plan nominee.
- Coordinate multiple meetings per month by reserving conference rooms and sending electronic meeting invitations to participants.
Uber Partner
Independant
Deception Bay, QLD
01.2017 - 07.2019
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Assisted mobile app users with closing out rideshare.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Helped passengers with luggage, collected fares and politely answered questions.
- Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Read maps and followed written and verbal geographic directions.
Aged Care Worker
Blue Care Kenmore Hills
Brisbane, QLD
01.2006 - 01.2013
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Monitored and assisted residents through individual service plans.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Assisted patients with self-administered medications.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Diploma of Creative Arts And Health - Health
University of Tasmania
Online 01.2024 - 12.2025
Diploma in Counselling - Health
University of Tasmania
Online 11.2024 - 12.2026
Diploma - Nursing
Gold Coast Tafe Via Ramsay Private Health Care
TAFE 01.2017 - 07.2018
Certificate III - Allied Health Assistance
TAFE Queensland
Caboolture, QLD 01.2017 - 07.2017
Certificate - Aged Care
TAFE Gympie
GYMPIE 01.2006 - 06.2006
Skills
- Management Support
- Case Support
- Social Support
- Cost Management
- Manage Budgets
- Work Scheduling Software
- Staff Development
- Annual Planning
- Patient Support
- Home Visits
- Handheld Computer Device Software
- Weekly Payroll
Compliance
- NDIS workers screening card
- CPR and First aid
- Blue Card (P)
- Current Police check
- Double Covid Vaccinated
- Open Manual Drivers Licence
- Reliable, Maintained SUV
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Diploma in Counselling - Health
University of Tasmania
11.2024 - 12.2026
Diploma of Creative Arts And Health - Health
University of Tasmania
01.2024 - 12.2025
Support Coordinator
Volunteered
01.2022 - Current
Community Support Worker/ Nurse
Independent
01.2018 - Current
Uber Partner
Independant
01.2017 - 07.2019
Diploma - Nursing
Gold Coast Tafe Via Ramsay Private Health Care
01.2017 - 07.2018
Certificate III - Allied Health Assistance
TAFE Queensland
01.2017 - 07.2017
Aged Care Worker
Blue Care Kenmore Hills
01.2006 - 01.2013
Certificate - Aged Care
TAFE Gympie
01.2006 - 06.2006
Certification
- CPR ad First Aid
- Blue card (P) - valid 13th Dec 2027
- NDIS Worker Screening - 13th Dec 2027
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