Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jo Ashcroft

Ballajura

Summary

I am a very reliable and efficient worker. I am a fast learner who likes organisation and i always strive to excel in any position i am given. I purchased my cafe at 24 years of age and now at 30, i believe i am ready to find new skills in a different industry. I believe with my experience of strategic planning and franchise management, being self-motivated, driven to learn and succeed, this would be a great opportunity and a position i will thrive in.

Overview

13
13
years of professional experience

Work History

Franchise Owner

Dome Cafe
12.2019 - 02.2025
  • Daily ordering and reconciling of invoices through the company portal.
  • Managed labor, inventory and overhead costs weekly, to maintain business profitability.
  • Staff rosters weekly including; cleaning charts, staff positioning and break time chart.
  • Recruited and trained staff to learn all roles within the cafe eg; Kitchen cook, Barista, Floor and Till.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Worked and managed staff throughout the cafe 7 days a week.
  • Weekly stock count and system entering.
  • Quarterly meetings with the franchise head office team.
  • Daily close of till float and weekly banking of cash deposit bags.

Manager

Dome Cafe
03.2012 - 12.2019
  • Managed and worked all areas of the cafe, mainly barista.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organised, and safe environment for employees and guests.
  • Enhanced customer satisfaction by resolving disputes promptly and ensuring high-quality service delivery.
  • Weekly banking and change orders.
  • Stock count and system entering.
  • End of day till float count.

Bar Attendant/Floor Staff Member

Bayswater Hotel
04.2015 - 09.2019
  • Managed cash register transactions accurately, ensuring proper handling of payments.
  • Successfully provided seamless service during rush hour periods.
  • Checked ID and verified bar guests were of legal age.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Restocked ice, drinks fridge and changed kegs when needed.
  • Maintained a clean and organised bar area.
  • Developed rapport with regular customers and memorised their orders which helped be efficient during rush hours.

Education

Lockridge Highschool
Lockridge, WA
10-2012

Skills

  • Fast learner
  • Efficient
  • Organised
  • Always strive to excel in any role given
  • Can work well alone or with others
  • Reliable
  • Working at a fast pace

Timeline

Franchise Owner

Dome Cafe
12.2019 - 02.2025

Bar Attendant/Floor Staff Member

Bayswater Hotel
04.2015 - 09.2019

Manager

Dome Cafe
03.2012 - 12.2019

Lockridge Highschool

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Jo Ashcroft