Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jo Ayson

Mildura

Summary

Proven leader with a track record of enhancing guest satisfaction and streamlining operations at Dockside Cafe. Skilled in Microsoft Office and exceptional communication, adept at problem resolution and guest services. Successfully managed teams to exceed performance goals, demonstrating adaptability and a focus on achievements. Highly proactive manager with 6+ years of experience in team leadership in the Hospitality and Retail industry. Background includes sales, management and customer service in fast-paced settings.

Overview

23
23
years of professional experience

Work History

Restaurant Manager

Dockside Cafe
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Coordinated schedules and timelines for events.
  • Developed and executed detailed event timelines to coordinate the efforts of various team members, ensuring efficient completion of tasks.
  • Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
  • Managed budgets for multiple events, ensuring cost-effective allocation of resources and maximizing returns on investment.

Store Manager

Ally Fashion
06.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Guest Relations Officer

Sheraton Grand Mirage Resort, Port Douglas
03.2001 - 11.2003
  • Managed VIP guest relations, ensuring exceptional service levels were met at all times.
  • Greeted guests upon arrival and offered assistance.
  • Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
  • Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
  • Organized guest events and activities to create memorable experiences and foster positive relationships.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Coordinated special requests from guests, including transportation arrangements or local activity bookings.
  • Collaborated with hotel departments to ensure seamless guest experiences during their stay.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Provided guest assistance and recommendations for tourist attractions.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Certificate III & IV - Tourism And Hospitality

Gordon Institute of TAFE
Geelong, VIC

Certificate III - Entrepreneurship

NEIS
Online
2021

Skills

  • Guest satisfaction focus
  • Exceptional communication
  • Guest Services
  • Guest complaint resolution
  • Complaint Handling
  • Guest inquiry resolution
  • Local attraction knowledge
  • Teamwork and Collaboration
  • Computer Skills
  • Problem Resolution
  • Microsoft Office
  • Project Management

Timeline

Store Manager

Ally Fashion
06.2023 - Current

Guest Relations Officer

Sheraton Grand Mirage Resort, Port Douglas
03.2001 - 11.2003

Restaurant Manager

Dockside Cafe

Certificate III & IV - Tourism And Hospitality

Gordon Institute of TAFE

Certificate III - Entrepreneurship

NEIS

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Jo Ayson