Jo Black

Liaison with clients new and old
• Setting up new client’s portals for services
• Keeping information up to date
• Aware of client confidentiality
• Showing Empathy

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Drove clients safely to social activities and appointments.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Maintained safety with tidy, clean, and hazard-free home environments.
• Kept detailed daily logs with care actions, patient behaviors, and incidents.
• Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
• Prepared nutritious meals to meet individual dietary needs for clients.
• Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
• Transported patients via wheelchair to and from rehabilitation and daily activities.

Keeping documentation up to date and filing for easy extraction
when necessary.
• Liaising with customers in relation to job details via phone and email.
• Ensuring all vehicle registration, insurance and road permits are current.
• Preparing Portal details for future work as sub-contractors.
• Sending proof of deliveries and invoices using Adobe and Xero Accounting System.
• Organizing office supplies and company vehicle/truck supplies for drivers.
• Reconciling bank accounts.
• Working with Xero daily to keep on top of all movement.
• Making weekly staff payroll runs.

• Progressed through various purchasing, warehousing and leadership roles.
• Loading and unloading trucks via forklift or hand machinery.
• Gate house duties directing trucks to designated docks via time slot booking.
  • Taking in pallets via MDT scanning, counting and checking for damage.
  • Filling out POD for drivers and filing Aldi's copies for office staff.
  • Bulk moving pallets to designated racking area maintain stock control.
  • Pick pack via voice on electric tugger.
  • Stock Replenish Working in racking.
  • Ensuring a clean safe work environment.
  • Inventory of warehouse

• Assist customer queries.
  • Multitasking.
  • Ensuring all shelves and stock were replenished.
  • Stock-take