Summary
Overview
Work History
Education
Skills
Timeline
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Jo Brooks

Belgrave Heights

Summary

For the past 11 years I have been running my own jewellery business located in 10 retails spaces across Melbourne. Prior to this and the birth of my 3 children I spent 12 years in the Travel industry as a consultant, Team leader and online consultant. Warehouse management and also visual merchandising were also a part of my early working career controlling the incoming and outgoing of all stock for Katie's fashions from their Head office warehouse to all Victorian stores.

Overview

30
30
years of professional experience

Work History

Small Business Owner

Josie&me
04.2013 - Current
  • Merchandising and upkeep of stock displays in 10 retail locations
  • Processing of online orders and distributing in a timely manner.
  • Established strong customer and wholesaler relationships through excellent communication and attentive service.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Travel Consultant

Flight Centre Ltd
09.1999 - 10.2011
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travellers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Management of team of 5 consultants including overseeing staff training and the operation of all store budgets and administration.

Warehouse Manager

Katie’s Fashions
03.1994 - 09.1999
  • Oversaw the incoming and outgoing of all stock into the Melbourne head office and distributed to all Victorian stores
  • Visual merchandising of daily stock arriving into Head office into the Bourke st flagship store.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse .



Education

Bachelor Applied Science - Nursing - Incomplete

Victoria University Technology
St Albans, VIC

Skills

  • Strong Communication Skills
  • Stock management and ordering
  • Processing of online customer orders
  • Administrative tasks
  • Team Oversight
  • Customer Service

Timeline

Small Business Owner

Josie&me
04.2013 - Current

Travel Consultant

Flight Centre Ltd
09.1999 - 10.2011

Warehouse Manager

Katie’s Fashions
03.1994 - 09.1999

Bachelor Applied Science - Nursing - Incomplete

Victoria University Technology

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Jo Brooks