Summary
Overview
Work History
Education
Skills
Certification
Custom
References
Timeline
Generic

Jo Corbin

PARA HILLS,SA

Summary

Hardworking Team Member with customer service, multitasking and time management abilities. Diligent, reliable, personable and compassionate, with strong attention to details. Highly organised, proactive and punctual with team-oriented mentality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Support Manager

Coles Supermarkets
Ingle Farm, South Australia
01.2021 - Current
  • Managed store operations, including Team scheduling and keeping within targets.
  • Monitored sales performance, inventory levels, and customer feedback.
  • Provided training for new Team Members on operational procedures.
  • Ensured compliance with safety regulations and company policies and procedures.
  • Assisted in the recruitment of new employees as needed.
  • Assumed responsibilities of Store Manager during supervisor's absence.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared Team work schedules and assigned team members to specific duties.
  • Delegated work to Team, setting priorities and goals.
  • Reviewed financial statements to identify areas for cost reduction or increased profitability.

Customer Service Manager

Coles Supermarkets
Ingle Farm, South Australia
10.2019 - 01.2021
  • Provided exceptional customer service to ensure customer satisfaction.
  • Monitored Team performance to ensure adherence to customer service standards.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns.
  • Evaluated Team Member job performance.
  • Evaluated and authenticated returns and exchanges.
  • Organised shift assignments to meet expected coverage demands by factoring in events and upcoming changes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to Team, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired Team Members to supply knowledge of various company processes and policies.

Education

-

Thorndon High School
Campbelltown, SA
11-1986

Skills

  • Task Delegation
  • Recruitment and hiring
  • Store maintenance
  • Stock control
  • Team Member Scheduling
  • Health and safety compliance
  • Total Loss Reduction
  • Point of sale systems
  • Team Member Coaching
  • Customer Engagement

Certification

  • First Aid Certificate - HLTAID001 Provide cardiopulmonary resuscitation, HLTAID002 Provide basic emergency life support and HLTAID003 Provide First Aid
  • Food Safety Supervisor

Custom

  • Willing to obtain any checks necessary

References

References available upon request.

Timeline

Store Support Manager

Coles Supermarkets
01.2021 - Current

Customer Service Manager

Coles Supermarkets
10.2019 - 01.2021

-

Thorndon High School

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Jo Corbin