Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Jo Dickson

Port Macquarie,NSW

Summary

With over 20 years experience in Customer service, leading my team at Plunketts Pharmacy, I believe that I am a great candidate for your school reception role.

With many transferable skills, including great customer service and communication, data entry, multiple software knowledge, attention to detail and understanding of confidentiality.

I am a leader in my current space working with a large staff ensuring compliance, team work and working well independently to achieve KPI’s.

I am a positive person, who is quick to learn and willing to take on new challenges.

I have the right values and morals that would complement working at St Columba Anglican School.

Overview

27
27
years of professional experience

Work History

Assistant Pharmacy Manager

Plunketts Pharmacy
02.2005 - Current
  • Communicated with patients to collect information and data including prescriptions and medical conditions or arrange consultations with pharmacists.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated instructions to patients or caregivers.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Lead a team of 12 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Processed over 400 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Greeted customers and responded to questions in friendly and knowledgeable way.
  • Updated computer system with current customer, payment and inventory information.
  • Managed staff members with HR concerns
  • Manage social media communication
  • Work with microsoft office

Pharmacy Assistant

Macbeth’s Pharmacy
02.2002 - 01.2005
  • Communicated instructions to patients or caregivers.
  • Assisted pharmacist by filling prescriptions for 400 customers daily and responding to patient questions regarding prescription and medication-specific issues.
  • Verified order information against computer database.
  • Led team of 6 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions in friendly and knowledgeable way.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Updated computer system with current customer, payment and inventory information.
  • Completed and filed documentation for insurance, store and liability purposes.

Junior Pharmacy Assistant

Lawlers Pharmacy
03.1998 - 12.2001
  • Communicated with patients to collect information and data including prescriptions and medical conditions or arrange consultations with pharmacists.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated instructions to patients or caregivers.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Lead a team of 12 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Processed over 400 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Greeted customers and responded to questions in friendly and knowledgeable way.
  • Updated computer system with current customer, payment and inventory information.
  • Managed staff members with HR concerns
  • Manage social media communication
  • Work with microsoft office

Education

Certificate III Pharmacy Assistant -

TAFE Mid North Coast
01.2006

Bachelor of Integrated Body Studies -

Australian College of Natural Therapies
Sydney, NSW
12.2004

Higher School Certificate -

Delory High School
Dubbo
12.2001

Skills

  • Prioritization and Organization - working in a fast pace Pharmacy, you have to think on your feet and use common sense to priorities duties
  • Dispensing Medications- Dispensing over 400 prescriptions every day, you need to have accuracy and attention to detail and efficiency, whilst maintaining a friendly demeanor
  • Data Entry- Maintaining and updating patients and clients details Ensuring all details are are correct
  • Patient Profile Setup- collecting information from customers for many different aspects throughout the Pharmacy and adding the client to many different forms of software
  • Customer Service- being a friendly team member, who is always welcoming and willing to help
  • Answering and Transferring Calls- answering many phone calls and ensuring they are directed to the correct person, or appropriately answering questions
  • Relationship Building- continuing to grow our costumer base
  • Verbal and Written Communication- Strong verbal and written communication is essential when dealing with the public and the many medical practitioners whom I have to contact
  • Detail-Oriented- I highly pride myself on attention to detail and high quality work with anything I put my mind to
  • Confidentiality Practices- I understand the importance of confidentiality practices within the workplace
  • Pharmacy Management Software- I work with many different software systems and am highly confident with my skills
  • Time Management- I am a self starter, and also a team player No job is too big or small for me

Reference

Emma Khodary - Pharmacist 

0413180020

Timeline

Assistant Pharmacy Manager

Plunketts Pharmacy
02.2005 - Current

Pharmacy Assistant

Macbeth’s Pharmacy
02.2002 - 01.2005

Junior Pharmacy Assistant

Lawlers Pharmacy
03.1998 - 12.2001

Certificate III Pharmacy Assistant -

TAFE Mid North Coast

Bachelor of Integrated Body Studies -

Australian College of Natural Therapies

Higher School Certificate -

Delory High School

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Jo Dickson