Jo Emmerson
Croydon,VIC
Summary
Attentive Assistant Store Manager with a passion for delivering exceptional customer service. I hold a proactive, positive attitude and would bring strong sales and operational experience in the storage industry. Well versed at problem solving in difficult situations. Excellent organisational and time management skills. A commitment to adhering all storage regulations.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Storage King
Melbourne , Vic
04.2025 - Current
- Customer service
- Assisted with daily store operations and management.
- Coordinated inventory management and stock replenishment processes.
- Implemented promotional displays to enhance product visibility.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Merchandise sales
- Converting storage enquiries into sales
- Debt management
- Store administration
- Ensured compliance with safety regulations and company policies.
- Maintained cleanliness of store facilities
Manager
Storage King
Melbourne , Vic
08.2016 - 04.2025
- Managed daily operations of storage facilities ensuring efficient workflows.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coordinated customer service efforts to enhance client satisfaction and retention.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Resolved customer inquiries and issues promptly, fostering positive relationships.
- Supervised team members and provided training on safety protocols.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw facility maintenance ensuring compliance with safety standards.
- Conducted performance reviews for team members.
- Collaborated with upper management to align operational goals with company strategy.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Debt management
Education
East Doncaster Secondary College
Skills
- Sales conversions
- Problem solving
- Time management
- Safety compliance
- Store operations
- Upselling and cross selling
- Inventory management
- Visual merchandising
- Cash handling
- Effective communication
- Attention to detail
- Verbal and written communication
- Store organization
Timeline
Assistant Store Manager
Storage King
04.2025 - Current
Manager
Storage King
08.2016 - 04.2025
East Doncaster Secondary College