Jo Fiorenza

• Maximised refinery efficiency by monitoring the facilities process units, carefully analysing process streams, identifying issues and making necessary adjustments and implementing corrective actions.
• Ensured safe work environment through strict adherence to safety protocols. Identify risks and using the correct controls. Follow SWI's for each task.
• Conducting regular plant and equipment inspections, diligent monitoring of plantscape programme, reporting issues through correct channels.
• Reduced downtime by performing routine maintenance and general housekeeping on processing equipment, pumps, filters, valves etc
• Enhanced communication among team members by accurately documenting every shift, completing daily logs and providing an accurate, informative shift handover. Effective communication through two way radio.

• Housekeeping of all workers village rooms efficiently to meet requirements. High focus on safety first, completing pre task safety assessments.
• Shiftwork 12 hours for 14 days on 7 days off.
• Safe handling of all cleaning chemicals.
• Laundromat duties, washing site linen.
• Kitchen hand duties including safe food preparation, cleaning and service to customers
• Grounds maintenance.

Latest role Corporate support officer for past 3 years

• Worked closely with site management to make sure any issues were actioned/problem-solved efficiently. This involved active listening/ questioning and providing my knowledge of the building. The role required a lot of communicating and building great relationships with all stakeholders.
• Manage all building maintenance. Assessing the issue (safety, urgency) reporting through appropriate channel. Managing Contractors onsite, induction, building security access, following up outcome.
• Managing, ordering, stocktaking, correct disposal and storing all office supplies, cleaning products and stationary for the site.
• Technical support for 300+ staff, assisting staff with trouble shooting issues and escalating unresolved issues to appropriate channels. Creating simple to follow task cards for staff for common issues and tasks, to help staff self manage where possible
• Managing all security access to the building. Taking Employee / contractor photo's and ordering security cards. Issuing security cards with appropriate accesses. Managing Alarm system. Managing security contractor call outs after hours
• Managing the site's assets. Reporting of damaged/faulty equipment. Maintaining the health of all IT equipment across site- rebuilding and updating. Maintaining, Issuing and collecting returned office in a box kits, used for staff unable to work onsite for short periods.
• Managing the company fleet cars- servicing/ repairs, monthly vehicle checks. Arranging staff bookings of the fleet cars.
• Following up quotes and ordering recommended OHS equipment for staff. Liaising with the employee, the assessor and the supplier. Arranging payment of invoices.
• Other general Building duties, issuing Lockers and keeping record. Maintaining the Building key register. Managing the room bookings and preparation of these rooms.
• Managing Australia post and Courier - packaging appropriately, creating the manifest for dispatching.

Previous roles within Services Australia 12 months

• Workforce management- Creating roster schedules, with all required duties scheduled ie training, on phones, processing, coaching and meetings. Assessing and coding leave requests. Coding overtime. Coding Higher duties, late shift and other allowances. Assessing and coding Casual staff shifts.

Various Trainer roles when required

• Facilitated Training groups- new staff, apprentices and upskilling of current staff, some face to face in a training room and some virtually through Microsoft Teams. Also responsible for the consolidation of the training- assisting with technical support following the training.

Customer service Officer 13 years

• Inbound calls assisting customers with new claims for Government payments to managing all required obligations to continue payment.
• Great communicating and active listening skills.
• De-escalating conflict situations, assessing the situation and following up any escalations and urgent assistance as required