JO FORRESTER

Australia

Summary

Highly organised and efficient in managing, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces, while efficiently managing multiple tasks simultaneously, and fostering positive rapport with clientele.

Overview

years of professional experience

Work History

Receptionist / Customer Service

Forrester Family Trust

Tugun, QLD

02.2020 - 02.2025

Successfully managed Airbnb's bookings, cleaning, and maintenance for guests' check-in and check-out.
5-star customer service
Provided excellent customer service at all times while interacting with both internal and external customers.
Greeted customers, answered general questions and directed to appropriate locations.
Maintained daily calendars, set appointments with clients and planned daily office events.

Manager-/ Owner

Made with Love Chocolate

01.2019 - 01.2022

Successfully managed all aspects of a small specialised organic chocolate manufacturing company.
Provided exceptional face to face customer service leading to increased sales.
Embodied the company visions of healthy living.
Established strong relationships with our customers and suppliers to ensure repeat business.
Collaborated with other businesses to increase brand awareness.
Managed and led a small team, multitasking, dealing with customer enquiries, handling complaints, working and leading a successful team.
Open and close, cash handling, banking, invoices.
Monitored competitors' products, prices, marketing strategies to stay ahead of the competition.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Forecasted customer demand to set prices or credit terms for goods or services.
Hosted special events to boost brand awareness and increase community engagement.
Formulated strategies for expanding into new markets.

Assistant Store Manager | Retail Assistant

Myer

01.2004 - 01.2019

12yrs experience in retail working for Myers/Grace Brothers.
Provided exceptional customer service to national and international clientele, working closely with customers to understand their needs, assisting with fittings and successfully finalising sales.
Managed store operations including stock & inventory control; payroll; open & close and end of day balancing.
Worked effectively as part of a team focused on achieve sale targets.
Submitted buying recommendations to management based on customer feedback and sales trends.
Created and maintained store displays to ensure optimal presentation to customers.
Always kept the store clean and organised.
Trained staff when needed.
Up holding company policy.
Supervised cash handling processes to ensure accuracy of transactions.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Implemented campaigns and promotions to help with developing goods and services.

Education

Current Yoga Teacher Training - Yoga Instructor

Himalayan Yoga Academy

Nepal

07-2025

Southern Cross Senior First Aid & CPR

Tweed Heads

Skills

Customer service
Ability to make people feel comfortable
Relatable to all age groups
Multi-tasking
Time management
Safety Conscious
Friendly
Excellent communicator
Strong interpersonal skills

Positive attitude
Empathetic
Committed
Self-motivated
Results driven
Highly organised
Team player
Strong work ethic
Ability to remain calm under pressure

Attributes

Friendly
Excellent communicator with strong interpersonal skills
Positive attitude
Empathetic
Committed
Self-motivated
Results driven
Highly organised
Team player
Strong work ethic
Ability to remain calm under pressure

Timeline