Jo Heslin

• Responsible for working closely with the Board, leadership team and sub-Committees to ensure the operational & sound financial management of all aspects of a double story near new residential aged care facility
• Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit to maintain the vision of our organisation 'Where People Matter'
• Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Successfully commissioned and increased occupancy along with human resources from the first 3 months of operation, achieving compliance, and positive EBITDA
• Finalist in Aged Care service innovation award
• Introduced the Maggi Beer philosophy increasing food satisfaction by 60%
• Led a change in our Memory Care unit and across support services, resulting in a large reduction in incidents and reduced costs in hotel services
• Prior to CEO, was Acting General Manager/Corporate Services Manager
• Minimal staff turnover with high satisfaction rates
• Made organisational changes to meet new compliance requirements
• Successfully managed a number of outbreaks across the pandemic
• Maintained strong stakeholder engagement throughout

• Leadership of a Board of Directors
• Facilitating the effective functioning of the Board including managing the conduct, frequency and length of meetings
• Provided recommendations on board of directors on group's effectiveness, actions, and future plans.
• Contributed to values, goals and strategic vision of organization for the most vulnerable members of the communities
• Led organization in setting goals and strategies.
• Established and maintained risk management system to identify and minimize potential risks.
• Represented organization at industry conferences and events.
• Monitored key business risks and established risk management procedures.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Communicating the Board’s views in conjunction with the CEO to stakeholders, security holders and members of the public
• Sought to ensure the Board had adequate understanding of the organisations financial position, strategic performance, operations and affairs generally and the opportunities and challenges facing the organisation
• Support & supervision of the CEO
• Governed and led the organisation in an acquisition of some 1700 properties, working closely with the board of Directors, CEO & senior leadership team including CFO

• Oversaw all day-to-day operations and led the organisation through rapid expansion, resulting in a 150% increase in service provision
• Created commercial opportunity (Café) to support funded services
• Provided strong leadership with 250 volunteers engaged to support the organisation
• Established effective relationships with a large number of stakeholders and other community organisations
• Implemented food program (similar to second bite) and engaged paddock to plate for troubled youth alongside community organisations
• Worked closely with, & reported to a volunteer Management Committee.
• Reviewed client cases and made recommendations for additional actions and improvements.
• Implemented new initiatives and procedures to increase knowledge and availability of client services.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

• Researching, analysing and presenting data for a number of projects
• Assisted a number of multi site providers with a client management software solution
• Assisted service providers with an update of policy and procedures including Work Health & Safety in line with current legislation
• Coordination of an office move
• Negotiations regarding contracts, sub contractors and product purchases
• Several ‘ad hoc’ administrative tasks including cash-flow projections, meeting minutes, pay increases and departmental notifications (DOHA & ADHC)
• Providing support for service providers and the team throughout the whole New England region
• Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
• Coordinated numerous small- and large-scale projects to meet client requirements.

• Manage, oversee and develop administration systems and processes
• Record Management Committee business and prepare papers and reports
• Ensure compliance with all areas of financial management
• Supervision & support of admin team, including maintaining employee records
• Support ad hoc projects & industry assistance for multi site service providers
• Facilitated forums for multi site providers across the region
• Maintain all human resource records and ensure compliance
• Establish, and coordinate the implementation and maintenance of, accounting and accounting control policies and procedures
• In conjunction with the HDO, develop, prepare, & implement the annual budget
• Prepare timely external and internal financial reports as required
• Ensure organisation complies with WHS legislation.

• Units/apartments, 160 residents, 17 staff
• Coordination of all aspects of the day to day operations including commissioning of new apartment building
• Team supervision, development, recruitment, rosters and training
• Regular contact and home visits with residents, their families and their service providers
• Development, implementation and monitoring of service standards, policies and procedures
• Restaurant and meal supervision, event coordination, promotion and management
• Budget development, monitoring and reporting
• Business plans (including presentations)
• Regular consultation on various matters with several management committees
• Resident complaints, queries and bi-monthly resident consultative meetings
• All aspects of reporting to the Executive Team at Head Office
• All areas of village security, buildings, leases, gardens and assets
• Health and safety, hazards, village security, first aid and emergency procedures
• Sales and marketing assistance/liaison including media
• Building warrant of fitness & RVA audit/accreditation procedures
• Liaison and negotiation with all new development stakeholders & contractors
• Building maintenance, refurbishment, warranty and new development defect issues.

• Supporting the Village Manager in all aspects of day to day operations
• All finance functions including payroll, accounts payable/receivable
• Staff training & supervision
• Acting Village Manager when required
• Activities & event coordinator.

• All aspects of sales & front of house, resident activities & enquiries
• Supervision of maintenance, gardens and contractors.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Managed multiple tasks and met time-sensitive deadlines.

Supervision & organisation of 60 exhibition volunteers

• Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
• Problem solving with stakeholders
• Cash Handling, reconciliation & account balancing
• Front Line Customer Service and Sales.

• Extensive banking experience (Postbank/Westpac/ANZ)
• Trained and developed team members to build a solid skilled workforce
• Generated revenues yearly and effectively capitalized on cafe growth.
• All aspects if running a business including food safety inspections, recruitment, customer service and financial management.
• Many customer service roles