Jo Humphries
Torquay,VIC
Summary
Results-driven hospitality professional with a strong track record in optimizing operations and improving guest satisfaction. Expertise in team training and mentorship, leading to enhanced service efficiency and increased customer loyalty. Proven ability to foster communication and connection, creating memorable experiences for guests.
Overview
12
12
years of professional experience
Work History
Floor Manager + Section Server
Shelter Restaurant
Tofino, BC
03.2018 - 01.2026
- Supervised daily operations to ensure efficient service flow.
- Trained and mentored staff on customer service best practices.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Provided attentive service to guests, ensuring satisfaction throughout their dining experience.
- Managed section responsibilities, coordinating with kitchen staff for timely food delivery.
Chief Talent Officer
Shelter + Shed Restaurants
Tofino, BC
12.2020 - 01.2024
- Achieved a 30% increase in 2023 Summer sales through building a skilled, communicative team.
- Directed the development and implementation of strategies to build and maintain a positive company culture, directly resulting in a 25% increase in staff retention.
- Developed policies for organizational values, diversity, inclusion, and equity initiatives.
- Promoted trust in management through transparent communication with employees.
- Developed talent acquisition strategies to attract top candidates for Shelter Waterfront.
Head Surf Instructor & Trainer
Surf Sister
Tofino, BC
03.2018 - 12.2020
- Led training for 30+ staff each year focussing on effective communication, learning styles, water safety, ocean knowledge and technical skills.
- Teaching daily lessons from beginner to advanced.
- Developed and facilitated weekly lesson plans for clients with a disability, ranging from the Autism spectrum through limb loss and blindness.
- Proactively adjusted to ensure safety under varying conditions.
- Encouraged a positive learning atmosphere while teaching safe surfing habits.
Staff Photographer
Rip Curl - Global Head Office
Torquay, Vic
03.2014 - 03.2018
- Collaborated with art directors and other creative personnel on projects.
- Responsible for the creation and execution of all online imagery.
- Managed studio logistics encompassing planning, team organization, and execution.
- Executed global campaign shoots with elite athletes on location, working in conjunction with the creative director.
- Maintained connections to build a diverse community of skilled individuals.
Education
Diploma of Commercial Photography -
Commercial Arts Training College
Melbourne03-2014
Skills
- Communication
- Culture and team development
- Ability to work autonomously and within diverse teams
- Organisation
- Proactive mindset
- Staff and program development expertise
- Strategic thinking
- Facilitating positive interactions
- Public speaking
Volunteer Work
- Director or Operations for Queen of the Peak, International Women's Surf Contest 2023 -2025
- Leader and facilitator for Surfs up for Autism 2018 - 2024
- Surf Coach with Disabled Surfers Association Ocean Grove 2015 - 2018
Timeline
Chief Talent Officer
Shelter + Shed Restaurants
12.2020 - 01.2024
Floor Manager + Section Server
Shelter Restaurant
03.2018 - 01.2026
Head Surf Instructor & Trainer
Surf Sister
03.2018 - 12.2020
Staff Photographer
Rip Curl - Global Head Office
03.2014 - 03.2018
Diploma of Commercial Photography -
Commercial Arts Training College