JO-JU Shen
Fremantle,WA
Summary
Diligent and adaptable professional with a strong track record in customer service, sales, and operations. Experienced in managing teams and ensuring customer satisfaction. Skilled in communication and problem-solving. Seeking new opportunities to contribute my expertise.
Overview
12
12
years of professional experience
Work History
Utility
Leinster Supermarket
04.2023 - Current
- Operating the cash register and customer service
- Product displaying, stock control and rotation
- Stock taking and ordering
- Some supervising tasks as required
- Lock and unlock responsibilities.
Assistant Store Manager
Rockliff Seafood
03.2021 - 10.2022
- Store opening and closing
- Customer service and handling customer complaints
- Recruiting, training and supervising staff
- Assigning responsibilities to employees for operational efficiency
- Stock taking and ordering
- Arranging regular meetings to discuss business development opportunities and other issues, ensuring efficient store operations communicating clearly with employees.
Housekeeping Attendant
Reef View Hotel
09.2020 - 02.2021
- Cleaning operations
- Delegating daily tasks to staff members.
F&B Attendant
Sails Restaurant
09.2020 - 02.2021
- High-end customer service
- Table waiting, handling and running of food and beverages
- Taking customer payments, handling cash and cash register operation
- Cleaning duties.
Housekeeping Attendant/Kitchen Hand / F&B Attendant
The Man From Snowy River Hotel
- Front of house service
- Room service and cleaning operations
- Kitchen hand.
Fruit Packing Team Leader
Karragullen Cool Storage
01.2019 - 06.2020
- Grading, packing and labelling the procedures
- Inspects products before packaging and returns rejected products to production departments
- Training team members in grading and packing procedures for customers' specifications
- Report any issue to the supervisor and recommend improvements to process develop and maintain all packing orders effectively.
Orchard Worker
Jarradale Rose/C. Borg and Son
10.2018 - 01.2019
- Thinning, picking, grading and packing stone fruits.
Carnival all-rounder
Side Show Amusements
07.2018 - 12.2018
- Attract customers and sell games, describe game rules to customers
- Servicing customers to ensure customer satisfaction
- Handling cash
- Setting up and packing up the shops and rides.
Waitress
Kung Fu Kitchen
05.2018 - 07.2018
- Table waiting, handling and running of food and beverages
- Taking customer payments, handling cash and cash register operation
- Cleaning duties.
Insurance Sales Manager
Mercuries Life Insurance
07.2012 - 04.2018
- Recruit sales representatives, set objectives, train and coach them, and monitor their performance
- Develop, implement, and maintain the sales strategy to maximise the organization's profit
- Clients service, resolve client complaints and issues and promote products to new and current clients
- Meet with potential clients and grow long-lasting relationships that address their needs
- Research and develop new sales opportunities or new markets, create sales strategies, action plans and budgets.
Education
Bachelor of Business Administration (International Business) -
Tamkang University
09.2012
Skills
- Microsoft Office
- Diligent and detail-oriented
- Adaptable and quick learner
- Effective problem-solving ability
- Excellent communication, interpersonal, and organizational skills
- RSA certificate
Accomplishments
Gained GEM AWARD from ISS Pacific on 29 Jun 2024.
Languages
Chinese – Mandarin
English
References
David Catt, 0433-907-033
Timeline
Utility
Leinster Supermarket
04.2023 - Current
Assistant Store Manager
Rockliff Seafood
03.2021 - 10.2022
Housekeeping Attendant
Reef View Hotel
09.2020 - 02.2021
F&B Attendant
Sails Restaurant
09.2020 - 02.2021
Fruit Packing Team Leader
Karragullen Cool Storage
01.2019 - 06.2020
Orchard Worker
Jarradale Rose/C. Borg and Son
10.2018 - 01.2019
Carnival all-rounder
Side Show Amusements
07.2018 - 12.2018
Waitress
Kung Fu Kitchen
05.2018 - 07.2018
Insurance Sales Manager
Mercuries Life Insurance
07.2012 - 04.2018
Housekeeping Attendant/Kitchen Hand / F&B Attendant
The Man From Snowy River Hotel
Bachelor of Business Administration (International Business) -
Tamkang University
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