Summary
Overview
Work History
Education
Skills
Testimonials
Timeline
Generic

JO KEEBLE

YARRAGON,AUSTRALIA

Summary

Results-driven professional with extensive management, office administration, customer service, and sales experience. Demonstrated ability to achieve excellent outcomes through meticulous organisation and attention to detail. Strong multitasking and time management skills enhance operational efficiency in fast-paced environments. Focused on delivering positive and memorable customer experiences.

Overview

11
11
years of professional experience

Work History

INDUSTRIAL & TRADE INDUSTRY TELEMARKETING / APPOINTMENT SETTING / LEAD GENERATION

Industrial Ideas
01.2024 - Current
  • Specialise in marketing for industrial sectors including construction, manufacturing, mining, and energy.
  • Conduct B2B market research to identify emerging trends and client needs.
  • Execute lead generation strategies to acquire new customers and reactivate inactive accounts.
  • Develop purpose-led marketing campaigns targeting specific industry challenges.
  • Generate comprehensive databases to support marketing initiatives.

REAL ESTATE TELEMARKETING / RECRUITMENT / APPOINTMENT SETTING / LEAD GENERATION

WeCall 4 U
08.2023 - Current
  • Conduct outreach to client base for top-performing Australian real estate agents.
  • Execute recruitment campaign calls targeting agents for real estate agencies.
  • Demonstrate strong verbal and written communication skills across all interactions.
  • Apply initiative and problem-solving abilities to enhance operational effectiveness.
  • Utilise proficient note-taking skills with excellent memory retention.
  • Influence and persuade clients by showcasing value of services offered.
  • Adhere to established workflows to ensure consistency in processes.
  • Maintain attention to detail, ensuring work accuracy and quality standards.

APPOINTMENT SETTER – DENTAL INDUSTRY (Temp)

Ten X Dental Consulting Pty Ltd
11.2024 - 02.2025
  • Scheduled appointments and consultations between clients and Practice, ensuring accurate records of all details.
  • Provided timely updates on scheduling and relevant client feedback to Practice.
  • Assisted in lead generation by qualifying leads based on preset criteria.
  • Initiated contact with leads to assess interest and gather necessary information.
  • Recorded lead interactions and progress in CRM systems for effective tracking.
  • Participated in team meetings to share insights and coordinate appointment handoffs.
  • Adhered to DNC protocols and relevant regulations regarding telemarketing practices.
  • Maintained confidentiality policies, protecting sensitive information of clients and Practice.

SALES CONSULTANT

Monsta Media Group
07.2023 - 03.2024
  • Engaged warm inbound leads through effective communication strategies.
  • Conducted service sales via phone appointments and diligent follow-ups.
  • Managed lead and inquiry follow-ups through text, call, and email channels.
  • Updated client interactions consistently within CRM to ensure accurate records.
  • Facilitated onboarding process for new clients, ensuring proposal signatures prior to handoff to Account Management Team.

SALES REPRESENTATIVE

LiveTutor Online
01.2023 - 10.2023
  • Generated own leads, achieving conversion rate just under 40%.
  • Managed portfolio of families for online learning system and tutoring packages.
  • Presented product confidently via Zoom to parents and students.
  • Utilised company CRM systems to enhance sales processes.
  • Organised and prioritised daily activities to meet KPIs consistently.
  • Demonstrated strong autonomous communication skills in a retainer-based role.
  • Supplemented warm leads with self-generated opportunities for increased sales.

PPS CONSULTANT - GIPPSLAND REGION

Salvation Army - Employment Plus
Moe, Australia
07.2022 - 12.2022
  • Monitored work placements for customers to achieve monthly targets.
  • Forecasted monthly income for allocated sites, ensuring actual figures remained within 5% of budget.
  • Negotiated effectively with employers and site staff to achieve quality claims.
  • Identified potential placement leads through discussions with current employers.
  • Detected at-risk placements and collaborated with recruiters and employers to ensure ongoing employment.
  • Maintained up-to-date knowledge of Indigenous cultural support and employment services for diverse demographics.
  • Collaborated with Claims team to gather documentary evidence for Outcomes and Wage Subsidy payments.
  • Documented all communications with employers and customers in internal IT and departmental systems.

OUTCOME TRACKER & PLACEMENT CONSULTANT (STREAM A)

Max Employment
Moe, Australia
10.2018 - 07.2022
  • Managed caseload of approximately 380 jobseekers through phone interactions.
  • Demonstrated effective problem-solving and conflict resolution skills.
  • Exhibited exceptional communication skills and professional phone etiquette.
  • Negotiated effectively with challenging customers to reach satisfactory outcomes.
  • Provided administrative support to onsite teams.
  • Assisted customers with various computer tasks efficiently.
  • Performed data entry for financial receipts and conducted monthly credit card reconciliations.
  • Achieved or surpassed all established monthly KPIs.

RETAIL SHOP ASSISTANT

Warragul Chocolate Shop
Warragul, Australia
03.2017 - 09.2018
  • Coordinated restocking of sales floor with current merchandise and accurate promotional signage.
  • Greeted customers, assisted in locating merchandise, and suggested suitable options.
  • Provided prompt and courteous support to customers in-person and via telephone.
  • Processed sales, returns, and gift card activations using POS system.
  • Maintained organised cash register by handling cash and counting change.
  • Executed opening and closing procedures autonomously without supervision.

APPOINTMENT SETTER

Marshall Freeman
Burleigh Heads, Australia
01.2015 - 10.2016
  • Executed outbound B2B and B2C calls to engage warm leads and schedule appointments.
  • Achieved over 70 calls daily, effectively establishing connections with potential clients.
  • Served as initial point of contact, facilitating meetings for sales team with prospective clients.
  • Demonstrated strong appointment setting skills, consistently surpassing average weekly KPIs.
  • Utilised a vibrant phone manner to empathise with clients and foster rapport.
  • Skilled in handling rejection while maintaining professionalism during calls.
  • Leveraged dialer systems and CRM software to enhance operational efficiency.

SALES REPRESENTATIVE

App Nation
Burleigh Heads, Australia
03.2014 - 04.2015
  • Conducted outbound B2B cold calls to generate sales in online advertising.
  • Achieved above-average KPIs through effective sales strategies.
  • Demonstrated vibrant telephone manner, enhancing client engagement and closing rates.
  • Executed rejection handling techniques to maintain motivation and persistence.
  • Managed completion of sales paperwork, ensuring accuracy and compliance.
  • Utilised computer programs proficiently to streamline sales processes.
  • Secured consistent sales growth through targeted outreach efforts.
  • Maintained strong relationships with clients to promote retention.

Education

Bachelor Degree - Social Work

Northern Territory University
Darwin, NT
12-1996

Skills

  • Driver’s license (VIC)
  • Lead generation
  • B2B marketing
  • CRM management
  • Data entry
  • Appointment scheduling
  • Problem solving
  • Effective communication
  • Telephone etiquette
  • Customer service
  • Written communication
  • Recordkeeping
  • Task prioritisation
  • Attention to detail
  • Relationship building
  • Time management
  • Team collaboration
  • Calm under pressure

Testimonials

  • Jo engages and encourages the Team constantly and has stepped up in my absence to facilitate Heads Up & Wrap Up. She is an invaluable ball of positivity and I appreciate all she brings to the table each day., Stream A Business Manager, 2021
  • Jo is an incredibly valuable member of the Team who always gives her role 110%. She secured 34 Placements for the month of November - sensational effort Jo!, Stream A Business Manager, 2021
  • Jo's time management is good. Her APT KPI is always hit, and she is rarely late, and her time on-queue is great. She is always willing to take on other duties and shares ideas and information that assists the Team to meet the objective., CST Business Manager, 2020
  • Jo has hit the call KPI every month since starting and has exceeded on occasion. Productivity is in the Top 4 in the Team. Call evaluations are set at 97% and Jo has exceeded this on most occasions. Jo is a quick learner and capable of anything., CST Business Manager, 2020
  • Jo is an active team member and contributes to discussion and sharing of ideas and information. Jo asks a lot of relevant questions and likes to be accurate and sure of the information she has before passing it on to the customer., CST Business Manager, 2020
  • Jo is always helping out customers with computer use and with reporting to Centrelink - nothing is too hard for Jo to do when it comes to customer satisfaction., JobActive Business Manager, 2019

Timeline

APPOINTMENT SETTER – DENTAL INDUSTRY (Temp)

Ten X Dental Consulting Pty Ltd
11.2024 - 02.2025

INDUSTRIAL & TRADE INDUSTRY TELEMARKETING / APPOINTMENT SETTING / LEAD GENERATION

Industrial Ideas
01.2024 - Current

REAL ESTATE TELEMARKETING / RECRUITMENT / APPOINTMENT SETTING / LEAD GENERATION

WeCall 4 U
08.2023 - Current

SALES CONSULTANT

Monsta Media Group
07.2023 - 03.2024

SALES REPRESENTATIVE

LiveTutor Online
01.2023 - 10.2023

PPS CONSULTANT - GIPPSLAND REGION

Salvation Army - Employment Plus
07.2022 - 12.2022

OUTCOME TRACKER & PLACEMENT CONSULTANT (STREAM A)

Max Employment
10.2018 - 07.2022

RETAIL SHOP ASSISTANT

Warragul Chocolate Shop
03.2017 - 09.2018

APPOINTMENT SETTER

Marshall Freeman
01.2015 - 10.2016

SALES REPRESENTATIVE

App Nation
03.2014 - 04.2015

Bachelor Degree - Social Work

Northern Territory University
JO KEEBLE