Jo Leonard
Kippa-Ring,QLD
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
19
19
years of professional experience
Work History
Service Delivery and Care Manager
Australian Quality Care
10.2019 - Current
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assessed clients and developed plans to meet needs.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Support Worker/Supervisor
Cerebral Palsy League of Queensland
12.2004 - 01.2012
- Administer bedside and personal care, such as ambulation and personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager
- Perform housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands
- Care for individuals and families during periods of incapacitation, family disruption or convalescence, providing companionship, personal care and help in adjusting to new lifestyles
- Instruct and advise clients on issues such as household cleanliness, utilities, hygiene, nutrition and infant care
- Plan, shop for, and prepare nutritious meals, or assist families in planning, shopping for, and preparing nutritious meals
- Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
- Train family members to provide bedside care.
Domestic Cleaner
Absolute Domestics
09.2009 - 09.2010
- Familiar with operating most types of cleaning machines, mainly vacuum cleaning machines
- The ability to lift heavy equipment and artillery with ease
- Attention to detail
- Communication skills
- Honesty and intergrity (since the sensitive nature of the job requires that should anyone forget or leave their valuables hanging loose, they should find them intact)
- Physically and mentally fit since the job is mainly manual and in the case of any weakness, one poses a risk to their health
- Cleaning the house that includes vacuum cleaning the seats, carpets and any areas that demand such an exercise
- Doing laundry and ironing
- Dusting the surfaces of the rooms
- Dust the floors and the surfaces
Education
Diploma of Nursing -
Torrens University
Certificate III in Aged Care - undefined
Royal College of Healthcare
Certificate III in Asset Maintenance - undefined
Axiom College
Skills
- Customer Service
- Organisational and Multi-tasking Skills
- Communication Skills
- Problem Solving Skills
Timeline
Service Delivery and Care Manager
Australian Quality Care
10.2019 - Current
Domestic Cleaner
Absolute Domestics
09.2009 - 09.2010
Support Worker/Supervisor
Cerebral Palsy League of Queensland
12.2004 - 01.2012
Diploma of Nursing -
Torrens University
Certificate III in Aged Care - undefined
Royal College of Healthcare
Certificate III in Asset Maintenance - undefined
Axiom College
Similar Profiles
Michelle O'LoughlanMichelle O'Loughlan
Disability Support Worker at Australian Quality CareDisability Support Worker at Australian Quality Care
Lisa ScudamoreLisa Scudamore
Enterprise Change Manager at Australian Skills Quality AuthorityEnterprise Change Manager at Australian Skills Quality Authority
Lyndell HeyningLyndell Heyning
Quality Practice Accreditation Surveyor at Australian Commission On Safety &Quality In HealthQuality Practice Accreditation Surveyor at Australian Commission On Safety &Quality In Health
Analiza BarimbaoAnaliza Barimbao
Salesperson at Jewelrich Inc.Salesperson at Jewelrich Inc.
Andrew DrummondAndrew Drummond
Owner/ Operator at Andys All Round Property ServicesOwner/ Operator at Andys All Round Property Services