Jo Lindsay
Dawes Point,NSW
Summary
A highly motivated customer centric leader with a proven track record of delivering excellent client services while building and maintaining client relationships. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Excellent interpersonal skills enable me the ability to work well with all stakeholders, in both supervisory and support staff roles.
Overview
11
11
years of professional experience
Work History
Project Coordinator
Girl Guides NSWACTNT
10.2023 - Current
- Establishing rapport and engaging with stakeholders to build lasting professional relationships.
- Writing technical narratives to document processes and design changes.
- Enhancing team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Improving client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Operations Manager
WeFlex
10.2021 - 08.2023
- Onboarded customers and supported them to the beginning of their commencement of services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Project managed the build of the MVP tech solution
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external partners, vendors and suppliers.
Client Relationship Manager
Hartley Health
04.2021 - 10.2021
- Facilitated a smooth client onboarding and account set up
- Main point of contact for clients throughout their journey
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
Business Development Manager
Fit Finder
10.2019 - 09.2020
- Onboarded new customers to the tech platform
- Used CRM (Salesforce) to track and follow up clients
- Maintained regular and valuable communication with clients
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Connected to potential customers via telephone, email, and in-person inquiries.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
State Business Leader
Healthwise Global
10.2015 - 07.2019
- Recruited, onboarded and developed health coaches to support the front-line employees
- Enhanced team productivity through effective communication, training, and performance management techniques.
- Designed, planned and delivered large scale events for employees to move and connect
- Led the Healthwise head office gym facility supporting team members, employees and external customers of the facility
- Managed all business operations
Area Manager
Flight Centre (Cruiseabout)
01.2013 - 10.2015
- Interviewed and promoted consultants to leadership roles as business expanded
- Performance managed underperforming business leaders
- Collated and reported daily KPI data to area employees to celebrate success and maintain focus
- Facilitated monthly leadership meetings to support leaders' growth and development.
- Supported the business leaders as the escalation contact for serious customer complaints, resolution and retention.
- Organised and facilitated monthly 'Buzz Nights' for all area employees to reward and recognise exceptional customer service and sales results
- Design and deliver leadership development sessions at area conferences
- Business Operations - Profit growth/P&L/Budgeting/Monthly reconciliation
Education
Certificate IV - Health And Fitness
FIA Fitnation
Sydney, NSW03.2017
Level 1 - Wellness Coaching
Wellness Coaching Australia
Sydney, NSW12.2016
Certificate IV - Training And Assessment
Trainwell
Sydney, NSW10.2010
Skills
- Client relationship management
- Client onboarding and orientation
- Superb time management skills
- Interpersonal communication
- Problem solving
- Project management
- Adaptable and flexible
- Complaint and resolution handling
- Cross-functional collaboration
- Training and facilitation
Websites
Systems
CRMs:
- Close
- Salesforce
- Ontraport
Tech Tools:
- Google Workspace
- Slack
- Zoom
- Loom
- Click Up
- Asana
- Calendly
- Canva
- Django
- Jira
- Figma
- Absorb LMS
- Elmo LMS
- TopClass LMS
- Chameleon Creator
- Articulate Rise 360
- Xero
- Jotform
Hobbies and Interests
- Reading: Current read 'Unbounded: Manifesting a Life Without Limits' Maria Thattil
- Learning: Currently teaching myself Spanish with DuoLingo
- Fitness and Martial Arts: Black Belt First Dan achieved 2016
- Dogs, dogs and more dogs!
- Eating out with friends
Timeline
Project Coordinator
Girl Guides NSWACTNT
10.2023 - Current
Operations Manager
WeFlex
10.2021 - 08.2023
Client Relationship Manager
Hartley Health
04.2021 - 10.2021
Business Development Manager
Fit Finder
10.2019 - 09.2020
State Business Leader
Healthwise Global
10.2015 - 07.2019
Area Manager
Flight Centre (Cruiseabout)
01.2013 - 10.2015
Certificate IV - Health And Fitness
FIA Fitnation
Level 1 - Wellness Coaching
Wellness Coaching Australia
Certificate IV - Training And Assessment
Trainwell
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