Jo McInnes

• Develops strategic plans to enhance operational efficiency in healthcare services.
• Leads team meetings to align staff on organizational goals and priorities and manage high risk clients.
• Oversees service delivery for Home Care Packages, NDIS and private clients
• I drove business development and doubled the client base in 2 years.
• Implemented training programs to improve staff performance and service quality.
• Ensured compliance with Aged Care Act and Aged care Reforms.
• Manages associated provider relationships to optimize supply chain operations and costs.
• Assists in developing marketing campaigns that increased brand awareness in target markets.
• Oversees the provision and direction for safe, high-quality delivery of care and daily operations.
• Manages the incident management system and provides overarching reports for the Board of Governance.
• Chairs the Quality Care Advisory Committee.
• Manages the Care Coordination Team, providing education ensuring they are kept up to date with Aged Care Reforms.

• Managed Aged Care Programs - Home care Packages and Commonwealth Home Support Program.
• Established solid relations with leadership and care liaison staff by attending board meetings and coordinating interdepartmental information exchanges.
• Maintained awareness of Commonwealth and compliance regulations and changes in line with Aged Care Reforms.
• Directed, supervised and evaluated nursing, carer, administration and domestic/maintenance personnel.
• Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
• Assessed need for additional staff, equipment and services based on projected program growth.
• Oversight and management of financial targets for both programs whilst working closely with the finance department.

• All duties as Care Coordinator with reduced Case load to allow time to assist and oversee complex case management with other care coordinators
• Work with management on service improvement and service delivery system implementation
• Performance audits of care coordination team
• Complex conflict resolution
• Induction and training of new Care Coordination staff
• Resource person for Care Coordination Support Officers (CHSP –complex clients)
• Facilitate multi-disciplinary meeting for clients as indicated
• Weekly meetings with management for service improvement review and strategy.

• Care coordination of Community Home Care Package clients involving assessments, care plan and budget creation and liaison with client and their families to provide comprehensive service plan.
• Liaises with allied health, nursing team, and external service providers such as GP, practice nurse, hospital.
• Roster requests, service requests and referrals for allied health as indicated or required.
• Uses multiple databases for record and client documentation
• Accustomed to working with My Aged Care and requesting care reviews/upgrades as required
• Acts as advocate for clients
• Works closely with social worker for clients with complex social problems, sometimes requiring SACAT applications.
• Advocates for client and family at GP appoints or family meetings as required
• Helps facilitate palliative care services at home for end of life care as required.

• Working with the operations team to provide efficient and effective support systems and network communication for MGA Brokers.
• As PA –manages all travel for Managing Director and all personnel within MGA and Millennium.
• Managed MD calendar, meetings, communications, reports & functions as required.
• Maintenance and development of client and stakeholder relationships.
• Assisted Company Secretary with company budgets.

• Client Manager for Australian Volunteers International (AVI).
• Managed all pre and post deployment health requirements for AVI including health clearances and vaccinations.
• Autonomous position which required a high degree of organisation, flexibility and advanced communication with conflict resolution skills.
• Co ordinated the health requirements for up to 100 volunteers (at any given time) located nationally within Australia and overseas.
• Coordination of appointments and sending referrals to Travel Doctor Clinics.
• Over sighting of medicals and vaccination histories completed by GP’s.
• Administration of Patient Immunizations and travel medicine medications
• Investigations undertaken for pre and post deployment corporate medicals including ECG’s, spirometry, vision tests, venipuncture and administration of immunizations.

• Autonomous role managing the Health Unit for the American Embassy, Muscat, Oman for the American Embassy staff and their families and catered for approximately 180 people and additionally provided first aid/emergency care for all locally employed and visiting personnel.
• Patient consultations for minor acute illnesses, referrals to local doctors and specialists, school physicals, management of all medical evacuations, procurement of all medications, immunizations, medical supplies and equipment as well as administration of all medical files and assessing and providing medical clearances for the Department of State.
• Trained in and provided telemedicine with technology to undertake remote assessments with GP in Kuwait inclusive of dermoscope, otoscope and stethoscope examinations.

• Responsible for the recruitment and induction of casual ward clerks, Division 1 and 2 general and mental health nurses for Melbourne Health Bank (casual nursing pool).
• Close liaison with MH Bank Manager and Nursing Coordinator, review and screening of resumes, short-listing applicants and inviting them to interview, all interviews and reference checks.

• Responsible for the care of allocated bone marrow transplant, haematology and oncology patients.
• Complex care of patients with multiple intravenous infusions and central venous lines/PICC/Hickman Catheters and Portacaths.
• Administration of high dose chemotherapy.
• Care of Care of severely immuno-compromised patients and graft vs host disease.
• Care of patients with multiple organ failure, requiring complex nursing interventions eg the delivery of dopamine infusions, CPAP, intense chest physio, multiple blood products as well as frequent blood sampling and follow up of pathology.
• Complex education of patients re: chemotherapy, immunosuppression, discharge requirements.
• Ongoing psychological and emotional support of patients.

Associate Nurse Unit Manager, Grade 3B June 1997-June 1999

Refer to points above

• Responsible for all aspects of care of allocated patients including patients with newly diagnosed leukaemia, haematological disorders, solid tumours and palliative patients.
• Responsible for the supervision and safe delivery of care to all 20 patients

• Casual/contract position for the 3 month trial of new hospital initiative: “medihotel”, based at Rydges North Melbourne. This innovative concept was a strategy to increase the supply of acute care beds for the Royal Melbourne Hospital as well as reduce surgical waiting lists in a cost-effective framework.
• Independently responsible for the delivery of high quality care to all patients of the Royal Melbourne Hospital at remote location of Rydges Hotel, North Melbourne.

• Agency Nursing

• Private Patients Unit - Renal, Urology, Oncology, Haematology, Rheumatology, Women’s Health, General Surgery and Medicine.

• Casual agency work

• Gastroenterology/Colorectal/Hepatobiliary Ward

• Rotations in Vascular and Orthopaedic Surgery, Geriatric Assessment Unit, and Renal Unit, together with relieving duties in the Intensive Care and High Dependency Unit.