Jo McNeil

Provided leadership and management of Security Service to ensure timely, quality service delivery within budget constraints.

Established strategic relationships through consultation and negotiation with stakeholders to address security and emergency response issues.

Ensured compliance of all Security activities with Security Industry Act 1997 and Security Industry Regulation, 2007.

Contributed to development and implementation of business plans, policies, procedures, and Service Level Agreements to meet service objectives.

Promoted continuous improvement by establishing performance indicators and conducting periodic Security Risk Assessments per NSW Health Policy.

Prepared comprehensive business correspondence including briefs and reports related to campus security.

Participated in training and performance reviews for personal and professional development to enhance service quality.

Managed financial responsibilities through effective resource allocation strategies to achieve optimal health outcomes within budget.

• Responsible for the management of the Sydney and Sydney Eye Hospital (SSEH) Security Department and Security Officers. Managing security operations and systems and ensuring the effective and efficient delivery of security services for the protection and security of people and property on the SSEH campus and SESLHD community services.
• Provide leadership and management of the SSEH security team to ensure services are delivered within agreed time frames and quality standards.
• Direct activities of security team according to operational policies and applicable regulations.
• Build and maintain relationships with internal and external stakeholders, including Security Staff, hospital clinical teams, SESLHD executive teams, and external contract service providers.
• Possess understanding of health and security-specific technology including financial reports, Staff rosters, alarm systems, access control and CCTV.
• Complete well written reports and briefs pertaining to campus security.
• Participate in strategic planning of services and facilities with respect to security audits, risk management and assessments.
• Uphold vendor and contractor financial obligations using financial account systems to facilitate payments of invoices and accounts.

• Managed and directed a team of Security Officers in the delivery of security services across the Randwick Campus.
• Strong communication skills with all staff and stakeholders liaising closely with the Security Manager.
• Provided a security response for all emergencies, ensuring all security patrols, tasks and activities have been completed.
• Managed and controlled the access control systems, Key control register, CCTV, alarm systems, Fire Indication Panels and fire and safety procedures.
• Developed and maintained an effective working relationship with management, staff and stakeholders.
• Liaised closely with Police, NSWFB and other essential services.
• Prepared clear, detailed, and accurate written reports, logs, and other documentation of incidents.
• Created a friendly and empathetic presence and acted as a positive role model through demonstrated behaviour and interactions with staff, stakeholders, patients and visitors while promoting a culture and supporting practices that reflect the organisations values.
• Complied with the Ministry of Health, SESLHD, Randwick Campus' applicable legislation, policies and procedures, including Security Licensing and Enforcement Directorate.
• Maintained personal and professional development by completing required mandatory training.

• Comply with the Ministry of Health, SESLHD, Randwick Campus' applicable legislation, policies and procedures, including Security Licensing and Enforcement Directorate.
• Protect staff, patients, and visitors and ensure that all hospital property is secure.
• Patrol internally and externally the Prince of Wales Hospital, Sydney Children's Hospital, The Royal Hospital for Women, The Prince of Wales Private Hospital, external mental health facilities and all other buildings on the Randwick hospital campus.
• Attend all response alarms, emergencies, fires and other similar matters, evacuating premises and contacting appropriate emergency services as required within area of responsibility.
• Liaise closely with Police, NSWFB and other essential services.
• Respond to requests for assistance from staff, patients and visitors on the hospital campus and promptly provide a security response for all emergencies and various Codes particularly where staff and patients are at risk of harm.
• Assist in managing aggressive and violent patients/other persons in line with SESLHD policy and procedures, at the direction of the clinical staff/ Department Managers.
• Defuse conflicts by using de-escalation and crisis management techniques.
• Interact cordially when communicating with staff, patients, visitors and other key stakeholders.
• Manage ID access control and CCTV duties as required.
• Competently operate Fire Indicator Panels (FIP) and Emergency Warning and Intercommunication System (EWIS) during Code Reds or isolate and de-isolate detectors in various zones as per Work Disruption Method Requests.
• Maintain detailed daily shift logs and complete incident reports.
• Observe, identify and report any WH&S security concerns, which may compromise people's safety, through regular facility and equipment inspections.
• Monitor and maintain the traffic and parking management plan on the campus, actioning infringement notices for illegally parked vehicles.
• Monitor all activity in and out of the hospital, and endeavor to prevent vandalism, theft, fire, and disturbances within the facility.
• Investigate disturbances, alarms, and unusual activities.
• Permit authorised persons to enter property and monitor entrances and exits after hours.
• Create a positive and friendly presence and act as a positive role model through demonstrated behaviour and interactions with staff and patients.
• Maintain personal and professional development by completing required mandatory training to improve quality and level of service as a hospital security officer.

• Implementation of Correctional practices and procedures in dealing with inmates and stakeholders.
• Maintain safety and security of civilian and custodial staff.
• Maintain safety and security of inmates.
• Undertaking of armed external inmate escorts.
• Correctional and security experience in biometrics, access systems, searching, patrolling, investigative procedures, incident report writing, and customer/client service.
• Crisis intervention and tactical communications duties.
• Competently dealing with serious Mental Health issues presented by inmates.
• Ability to communicate appropriately with people from diverse backgrounds.
• Ability to act with integrity, impartiality and compassion.