Jo O'BRIEN
Forest Lake,Queensland
Summary
I am a dedicated and career-driven professional with diverse life experiences in both the legal and community sectors. My passion lies in enhancing the lives of others, and I am committed to promoting equality and respect in all my interactions, whether with colleagues or those I serve. I strive to create a positive impact through my work, fostering an environment where everyone feels valued and empowered.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
CC Disabilty Support
04.2022 - Current
- Oversee the daily operations of a disability support & accommodation provider to 30 participants and 28 members of staff
- Care plans
- Schedule of supports/Cos
- RTA matters
- AAT hearings.
- Oversee rostering/scheduling for staff and participants
- Managing budgets, liaise with Accounts Department around Company profit and losses
- Community events to develop disability awareness within the community
- Performance, Planning and Appraisal of support staff/administration staff
- Writing of policies and procedures in compliance with relevant legislation/s
- Staff mentoring and training
- Internal investigations/audits
- Attend QCAT/tribunals as required
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Developed comprehensive risk management plans
Senior Youth Worker
Contracted
01.2019 - 12.2021
- Supervised a team of junior youth workers, providing training and support as needed for their success in the role.
- Provided crisis intervention services when necessary, connecting youths with appropriate mental health resources during times of acute stress or trauma.
- Maintained comprehensive records of participant progress, allowing for accurate reporting on program outcomes and success stories.
- Served as an advocate on behalf of young people within the broader community, championing their needs and interests through policy initiatives and public outreach efforts.
- Developed strategies to address challenging behaviors in youths while maintaining a positive group dynamic.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided key emotional support to special needs youth.
Domestic Violence Case Manager (Contract)
Mackay Women's Services
04.2018 - 11.2021
- To engage and assist Respondents in the court process
- Promote and provide pathways available encouraging the positive behaviour change programme
- Act on behalf of clients before the magistrates
- Administration and collection of data
- Client follow up and progress reports to senior staff
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Police Officer - Detective A/Sgt.
Queensland Police Service
11.1989 - 06.2014
- 10 years general duties; 14 years Detective Officer in Charge of CPIU; overseeing 18 staff
- Court attendance (Magistrate, District and Supreme)
- Enhanced community safety by conducting thorough investigations, leading to the arrest and prosecution of criminals.
- Investigated complaints brought by members of community by conducting interviews and compiling evidence.
- Critical thinking; first responder; staff training; Recipient of the Diligent and Ethical Services Award
- ICARE trained
- Bail hearings
- Liaise with Director of Public Prosecutions.
- Conducted thorough investigations for various complex cases, leading to timely resolutions and justice served.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
Education
Management Develop Programme -
QPS
12.2013
Diploma of Public Safety - Policing
TAFE Queensland Brisbane
12.2010
Skills
- Resilience
- Relationship Building
- Communication Skills
- Autonomy
- Accreditation
- Emotional Intelligence
- Mental Health
- Child Safety
- Working with Children
- Report Writing
- Results Focused
- Medication Administration
- Patience
- Budgeting
- Crisis Support
- Conflict Resolution
- Disability Support Services
- Community Services
- Social Work
- Independent Living Skills
- Rapport Building
- Skills Development
- Hygienic
- Child Protection Services
- Family Intervention
- Home Care
- Community Activities
- First Aid
- Crisis Intervention
- Managing Challenging Behaviours
- Personal Care
- Youth Services
- Operations management
- Facility management
Certification
- Working with Children Check, Current
- National Employment Police Check, Current
- National Disability Insurance Scheme Yellow Card, Current
- Support coordination (NDIS), Current
- Course in Introduction to the National Disability Insurance Scheme (NDIS), Current
- National Disability Insurance Scheme Induction Module, Current
- Worker Orientation Module 'Quality, Safety and You', Current
- National Disability Insurance Scheme Worker Orientation Module, Current
- Trauma Response Clinician, QPS
- Positive Behaviour Practices
- Peer Support Officer
- Fire Warden Certificate
- ICARE - Interviewing Children and Recording Evidence
- SHRO - Sexual Harassment Referral Officer
- Reflective Practices
- CPR Certificate
- First Aid Certificate, Current
Timeline
Senior Operations Manager
CC Disabilty Support
04.2022 - Current
Senior Youth Worker
Contracted
01.2019 - 12.2021
Domestic Violence Case Manager (Contract)
Mackay Women's Services
04.2018 - 11.2021
Police Officer - Detective A/Sgt.
Queensland Police Service
11.1989 - 06.2014
Diploma of Public Safety - Policing
TAFE Queensland Brisbane
Management Develop Programme -
QPS
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